Criselia Higuera
Chula Vista
Summary
Dynamic and dedicated professional with experience at Cleanology, excelling in housekeeping and customer service. Proven ability to enhance team performance and maintain high hygiene standards. Skilled in cleaning techniques and fostering positive customer relationships, ensuring satisfaction and repeat business. Adaptable and committed to delivering exceptional service in diverse environments.
Overview
10
10
years of professional experience
Work History
Housekeeper
Cleanology
San Diego
09.2023 - 06.2026
- Performed detailed cleaning of residential and commercial spaces, ensuring high standards of hygiene maintained.
- Collaborated with team members to enhance workflow and maintain consistent service quality.
- Adapted quickly to various environments, demonstrating flexibility in handling diverse cleaning requirements.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Conducted routine inspections to identify areas needing improvement or additional attention.
Cashier Team Lead
Baja-Méx Currency Exchange
Tecate California
07.2016 - 08.2022
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained new cashiers on operational procedures and customer service excellence.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Monitored team performance, providing feedback and support to enhance individual productivity.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
No Degree -
Mount Miguel High School
Spring Valley California Skills
Teamwork
Housekeeping
Customer service
Cleaning techniques
Customer service-focused
FLUENT IN LANGUAGE
Languages
Spanish
Advanced (C1)
Timeline
Housekeeper
Cleanology
09.2023 - 06.2026
Cashier Team Lead
Baja-Méx Currency Exchange
07.2016 - 08.2022
No Degree -
Mount Miguel High School