Cristal Morales Domínguez
Environmental Engineer
Reforma, Chiapas
Summary
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Service Supervisor
Gescomex y Asociados SA de CV
Reforma
10.2017 - 08.2022
- Contract Service order monitoring.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops and training sessions.
- Monitored and gave feedback when necessary.
- Carry out Human Resources activities.
- Attention to internal and external audits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
HSE Officer
PETRÓLEOS MEXICANOS
Reforma, Chiapas
06.2012 - 10.2017
- Analyzed and developed the Occupational Health System of the SSPA of Petroleos Mexicanos.
- Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.
- Prepared and implemented health and safety plans to protect employees and materials for construction projects.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Participated safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Provided health and safety orientations and developed materials for presentations.
Education
Bachelor of Science - Environmental Engineering
Instituto Tecnológico De Villahermosa
Villahermosa, Tabasco; México 07.2005 - 03.2010
Skills
Emotional intelligence
Management experience
Progress monitoring
Complaint resolution
Report preparation
Training development aptitude
Receiving support
Order fulfillment
Administrative support
Technical Support
Timeline
Service Supervisor
Gescomex y Asociados SA de CV
10.2017 - 08.2022
HSE Officer
PETRÓLEOS MEXICANOS
06.2012 - 10.2017
Bachelor of Science - Environmental Engineering
Instituto Tecnológico De Villahermosa
07.2005 - 03.2010