Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Cristian Eduardo Espinoza Ugarte

Cristian Eduardo Espinoza Ugarte

Customer Service
Chihuahua

Summary

Passionate and dedicated bilingual individual with a strong desire to contribute to the customer service branch. Possessing a motivated attitude and a range of powerful skills, including native-level English language proficiency from being raised and educated in Florida for 16 years. Additionally, advanced Spanish language skills as my first spoken language. With one year of experience in customer service at a Samsung module and an English-based call center specializing in remote monitoring, I have honed my communication abilities. Currently working as an Industrial HVAC/R technician, I have actively participated in various translation activities, including email correspondence, face-to-face communication, and translating between foreign contractors from the US and Germany in both English and Spanish. Proven track record of establishing and maintaining excellent client relationships. Fully dedicated to utilizing my skills to contribute to the mission of your company and eagerly look forward to joining my next team.

Overview

7
7
years of professional experience
2
2
Languages

Work History

HVAC/R Technician

American Beef
11.2018 - Current
  • HVAC/R technician in charge of various electrical, refrigeration, and energy efficientequipment. Bilingual individual who has dealt with foreign contractors from USA andGermany to coordinate and translate details to get jobs done for 6 years. Experiencein many installs of HVAC machinery, Forming Machinery, Food Processing Machinery,Vapor and Water Furnaces, medium voltage transformers, Handling of the refrigerantAmonia, Handling of Natural Gas amongst many other responsibilities.

Customer service/Tech

Samsung Telcel
06.2018 - 11.2018
  • Dealing with customer complaints, questions, receiving and repairs to electronic mobile devices

Remote Monitor

Ideal Contact Center
01.2018 - 07.2018
  • Real Time remote monitoring of car dealer ships located in the United States with constant detailed explanation of why alarms would be triggered to supervisors and coworkers in the US
  • All done in the English Language

Education

HVAC/R Technician - undefined

Lake City, FL
01.2015 - 3 2022

High School Diploma (GED) - undefined

Lake City, FL
09.2014 - 11 2014

Skills

Communication

Timeline

HVAC/R Technician

American Beef
11.2018 - Current

Customer service/Tech

Samsung Telcel
06.2018 - 11.2018

Remote Monitor

Ideal Contact Center
01.2018 - 07.2018

HVAC/R Technician - undefined

01.2015 - 3 2022

High School Diploma (GED) - undefined

09.2014 - 11 2014
Cristian Eduardo Espinoza UgarteCustomer Service