Summary

Overview

Work History

Education

Skills

Additional Information

Software

Certification

Timeline

Cristian Galeana

Senior Admimistrador

Ciudad Lopez Mateos

Summary

Bilingual (English/Spanish) professional with 15+ years of experience in customer service, property management support, and operations coordination. Skilled at troubleshooting, vendor and tenant communications, and managing compliance and documentation. Strong background in call center leadership, online marketing, and federal emergency management projects (FEMA). Proficient with Buildium, Rentvine, Tenant Turner, CRM systems, and AI tools to streamline communications and workflows. Recognized for reliability, attention to detail, and delivering outstanding service in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

years of professional experience

Certifications

Languages

Work History

Property Management & Operations Support

Freelance / Remote

01.2021 - 09.2025

- Coordinated maintenance requests via Monday.com, ensuring timely vendor assignments and follow-ups.
- Supported leasing activities through Tenant Turner, tracking leads and move-in utilities with Citizens Home Solutions.
- Drafted and sent compliance and tenant notices, ensuring accurate documentation and adherence to building policies.
- Handled bilingual (English/Spanish) tenant communications, resolving inquiries and providing service updates.
Managed tenant relations by addressing inquiries and resolving issues, fostering a positive community atmosphere and enhancing satisfaction.
Coordinated property inspections and maintenance requests, ensuring compliance with safety standards and improving operational efficiency.
Developed and maintained comprehensive property management documentation, streamlining processes and improving communication among stakeholders.
Conducted market research to inform pricing strategies, enhancing property visibility and maximizing rental income potential.

Contract Support

Federal Emergency Management Agency (FEMA)

01.2017 - 01.2018

- Assisted in processing and reviewing federal disaster relief documentation.
- Supported case management operations, ensuring compliance with FEMA guidelines and accurate record-keeping.
- Coordinated communication between applicants, field staff, and federal teams.

General Manager

On the Map Marketing Mexico

01.2011 - 01.2013

- Managed national and international accounts for a US-based digital marketing company.
- Oversaw purchasing, staffing, finances, and client satisfaction.
- Led monthly updates and trainings in the US to ensure compliance and growth.

National Coordinator, Customer Service Manager

Briggs Equipment / Montacargas Yale / BobCat Mexico

01.2009 - 01.2011

- Directed nationwide customer service and technical support operations.
- Monitored vendor visits, invoicing, and fleet management services.
- Led process improvement projects, reducing costs and increasing efficiency.

Supervisor Customer Care (Resortcom International & Chase Bank)

Sykes Mexico

01.2004 - 01.2009

- Managed Resortcom International and Chase Bank accounts.
- Supervised call center teams, handling recruitment, payroll, and training.
- Increased customer retention and membership upgrades through quality service.

Administrative Coordinator / Customer Service Manager

Citizen Salud Mexico

01.2002 - 01.2006

- Coordinated logistics, supplier negotiations, inventory, and financial statements.
- Achieved national distribution partnership with Walmart Mexico.

Education

B.A. - Business Administration

UNAM FES Cuautitlán

Estado De Mexico

01.2006

Computer Technician - Business Administration

Escuela Secundaria Técnica No. 5

Estado De Mexico

01.2000

Skills

- Languages: Spanish (Native), English (Fluent)

- Property Management Systems: Buildium, Rentvine, Tenant Turner, Citizens Home Solutions

- CRM Tools: Expert-level CRM management

- Digital Marketing: SEO/SEM, Social Media Management

- Productivity Tools: Microsoft Office Suite, Google Workspace, AI Tools (ChatGPT)

- OS: Windows & MacOS – Advanced User

Maintenance coordination

Tenant communication

Compliance documentation

Lease management

Bilingual support

Case management

Team leadership

Software tools (Mondaycom)

Software tools (Tenant Turner)