AppFolio
Cristian Galeana
Senior Admimistrador
Ciudad Lopez Mateos
Summary
Bilingual (English/Spanish) professional with 15+ years of experience in customer service, property management support, and operations coordination. Skilled at troubleshooting, vendor and tenant communications, and managing compliance and documentation. Strong background in call center leadership, online marketing, and federal emergency management projects (FEMA). Proficient with Buildium, Rentvine, Tenant Turner, CRM systems, and AI tools to streamline communications and workflows. Recognized for reliability, attention to detail, and delivering outstanding service in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Property Management & Operations Support
Freelance / Remote
01.2021 - 09.2025
- - Coordinated maintenance requests via Monday.com, ensuring timely vendor assignments and follow-ups.
- - Supported leasing activities through Tenant Turner, tracking leads and move-in utilities with Citizens Home Solutions.
- - Drafted and sent compliance and tenant notices, ensuring accurate documentation and adherence to building policies.
- - Handled bilingual (English/Spanish) tenant communications, resolving inquiries and providing service updates.
- Managed tenant relations by addressing inquiries and resolving issues, fostering a positive community atmosphere and enhancing satisfaction.
- Coordinated property inspections and maintenance requests, ensuring compliance with safety standards and improving operational efficiency.
- Developed and maintained comprehensive property management documentation, streamlining processes and improving communication among stakeholders.
- Conducted market research to inform pricing strategies, enhancing property visibility and maximizing rental income potential.
Contract Support
Federal Emergency Management Agency (FEMA)
01.2017 - 01.2018
- - Assisted in processing and reviewing federal disaster relief documentation.
- - Supported case management operations, ensuring compliance with FEMA guidelines and accurate record-keeping.
- - Coordinated communication between applicants, field staff, and federal teams.
General Manager
On the Map Marketing Mexico
01.2011 - 01.2013
- - Managed national and international accounts for a US-based digital marketing company.
- - Oversaw purchasing, staffing, finances, and client satisfaction.
- - Led monthly updates and trainings in the US to ensure compliance and growth.
National Coordinator, Customer Service Manager
Briggs Equipment / Montacargas Yale / BobCat Mexico
01.2009 - 01.2011
- - Directed nationwide customer service and technical support operations.
- - Monitored vendor visits, invoicing, and fleet management services.
- - Led process improvement projects, reducing costs and increasing efficiency.
Supervisor Customer Care (Resortcom International & Chase Bank)
Sykes Mexico
01.2004 - 01.2009
- - Managed Resortcom International and Chase Bank accounts.
- - Supervised call center teams, handling recruitment, payroll, and training.
- - Increased customer retention and membership upgrades through quality service.
Administrative Coordinator / Customer Service Manager
Citizen Salud Mexico
01.2002 - 01.2006
- - Coordinated logistics, supplier negotiations, inventory, and financial statements.
- - Achieved national distribution partnership with Walmart Mexico.
Education
B.A. - Business Administration
UNAM FES Cuautitlán
Estado De Mexico01.2006
Computer Technician - Business Administration
Escuela Secundaria Técnica No. 5
Estado De Mexico01.2000
Skills
Additional Information
- - Valid Visa & Passport
- - Remote Work Ready (quiet home office, reliable internet)
Software
Property Meld
Slack
G Suite
Certification
Maintenance and Inspections
Timeline
Maintenance and Inspections
09-2025
Leasing Assistant
01-2025
Property Management & Operations Support
Freelance / Remote
01.2021 - 09.2025
Property Meld 101
01-2021
Contract Support
Federal Emergency Management Agency (FEMA)
01.2017 - 01.2018
General Manager
On the Map Marketing Mexico
01.2011 - 01.2013
National Coordinator, Customer Service Manager
Briggs Equipment / Montacargas Yale / BobCat Mexico
01.2009 - 01.2011
Supervisor Customer Care (Resortcom International & Chase Bank)
Sykes Mexico
01.2004 - 01.2009
Administrative Coordinator / Customer Service Manager
Citizen Salud Mexico
01.2002 - 01.2006
B.A. - Business Administration
UNAM FES Cuautitlán
Computer Technician - Business Administration
Escuela Secundaria Técnica No. 5