Cristian Matiella Ramírez
Querétaro
Summary
Highly driven general manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Skilled at motivating, training, and developing team members to drive profitability in a highly competitive environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager Bajio and northwest
Trafimar Relocation Services
07.2019 - 07.2024
- Directly responsible for overall P&L
- Financial oversight for all the branches in México
- Defined and implemented long and short-term objectives, with the implementation of KPi's indicators
- Oversee daily operations, regulatory compliance, policy enforcement, internal auditing, sales/marketing
- Set and administered budget; institute cost control to ensure profitability
- Recruited, hired, and motivated sales team, through effective coaching, leadership, support, and guidance
- Establishment and monitored revenue and productivity goals, based on exceeding the expectations of customers through continuous improvement
- In charge of the inside sales team, delivering 20 tested and contacted customers to the sales team
- With a closing rate of 63%
- Provide contacts and new accounts for business development, accompaniment to appointments, and search for new business
- Using technological tools such as ZoomInfo, LinkedIn, etc
- Business development in Latin America, USA / CAN, E.M.E.A and A.P.A.C (from 12 to 23 clients per country)
- Investigation of potential markets in the Americas, global, national, and other countries tenders, reciprocity and intelligent sales management, as well as cross-sales
- Business development for our associates, ensuring loyalty and making them grow
- Market and competition research in my areas of influence, implementing market penetration strategies
- Management of all HR functions, including recruiting, interviews, counseling, corrective action, benefits administration, payroll, employee terminations, etc
- Control and management of companies providing international mobility and relocation services, ensuring service level according to the required quality standards and the authorized budget
- Improvement profitability through sales, forecasting, and negotiation; decreased expenses
- Creation of marketing strategies to expand existing customer sales, by increasing annual sales, networking
Global Business Development Manager
Thelsa Mobility Solutions
06.2015 - 07.2019
- Development of benefit schemes and policies in conjunction with HR teams, and company acquisitions
- According to the type of position and employee benefits package
- Training and coaching of Corporate Accounts in their HR and Purchasing Areas, in the creation and implementation of international and national processes of mobility and relocation, to improve attention and response times to their users (employees), facilitate the understanding of information for customs and migration procedures, optimizing the transfer times of your goods and your adaptation experience in the destination country
- First contact with users, and responsible for explaining the process and scope of their mobility and relocation service, following the policy established by your company for your position level, as well as introducing it with the liaison executive who will oversee providing you the attention and follow-up at your service
- Complete command of the VISA and Immigration process in Mexico and responsible for training the new Liaison Executives in those topics
- Extensive knowledge in International Regulations and Customs for the import and export of household goods, personal effects, motor vehicles, and pets, in the main countries of America, Europe, Africa, and Asia, in which the highest demand for hiring is generated and transfers of human capital
- Provide solutions in cases of return of expatriates with difficulties in documentary or in-person compliance for their processing of the Home Furnishing Certificate
- Control and management of companies providing international mobility and relocation services, ensuring service level according to the required quality standards and the authorized budget
- Management of the project of SLB Mexico achieving the assurance of the level of service in the Relocation contract, managing 3 people in the account for the achievement of the project, ensuring the highest quality in contracted companies and cost control of them, managing all movements (hiring/terminations)
- Contract management of SLB LATAM managing all Relocation movements in 9 countries of Latin America (hiring/ movements/terminations)
- Business development in Latin America, USA / CAN, E.M.E.A, and A.P.A.C (from 5 to 9 clients per country)
- Key Account Manager for the main corporate accounts of the company
- Management of a regional sales team composed of 14 salespeople in three regions of Mexico, monitoring, and assurance of KPI'S compliance of the company, timely monitoring the potential business weekly
- Management of the rates department for all the international quotations for the company (private/corporate)
- Business development and maintenance of all the accounts
- Prospecting of new accounts and clients
- Assistant to the international conventions of moving and handling reciprocity with clients
General Manager
S.I.E. Queretaro S.A de C.V
06.2013 - 06.2015
- Responsible for sales to the hospital sector, both public, and private in the Bajio region, covering the total sales process
- Responsible for lifting customer needs
- Government Sales Tenders
- Technical sale of medical equipment
- Customer Service Manager
- Responsible for media and promotion
- In charge of Quality and continuous training of the team in charge of the sterilization processes
- Responsible for the documentation of quality processes
- Recruitment and hiring of personnel for the two shifts, taking control of assistance
- Realization of Nominees and assuring the rotation of personnel in the different shifts
- Accounting Management accounts payable and receivable
- Assurance of health regulations and licenses with the government
Sales Manager
Respuesta Radiophonic
04.2011 - 06.2013
- Responsible for selling advertising to 134 national accounts, taking care of customer satisfaction and sales of new products and services
- Prospect of new clients and possible accounts
- In charge to prepare the proposals for advertising campaigns to customers according to budget
- Supervision of execution of campaigns
- Billing and post sell
Education
Some College - Industrial Engineering
Universidad Panamericana
Ciudad De MéxicoSkills
- Profitability Analysis
- Administrative Operations Knowledge
- Supply Chain Oversight
- Supply Chain Optimization
- Marketing Strategy
- Quality Assurance Management
- Cross-Functional Teamwork
- Workforce Skills Enhancement
Certification
- FIDI and LACMA certifications in Sales
- Greabel customer service certification
Professionaloverview
Plan, organize, and control the activities of the team in my charge where I develop intending to support to generate greater profitability, making decisions in a timely and reliable way for the benefit of human capital and the operation of the company. Control administrative processes and perform effective management of information. Create control guidelines, and financial analysis, supervise compliance with policies, and measurement metrics of the team, and create synergy with the other operational areas to achieve the objective and the satisfaction of our customers and colleagues.
Changemotivation
Work and very technical projects towards the information systems part were not my areas of experience and dislike.
Technologicaltools
- Power Bi
- Office 100%
- SalesForce
- Hubspot
- Vitrix24
- Zoominfo
Curp
MARC810706HDFTMR01
Imss
11058112464
Languages
- Spanish, First Language
- English, Advanced (C1)
- Italian, Elementary (A2)
Activities
- 8 years helping foundations (un techo para mi país)
- The woodworking.
Personal Information
- Age: 43
- Number of Children: 3
- Date of Birth: 06/07/81
- Nationality: Mexican
- Marital Status: Married
Timeline
General Manager Bajio and northwest
Trafimar Relocation Services
07.2019 - 07.2024
Global Business Development Manager
Thelsa Mobility Solutions
06.2015 - 07.2019
General Manager
S.I.E. Queretaro S.A de C.V
06.2013 - 06.2015
Sales Manager
Respuesta Radiophonic
04.2011 - 06.2013
Some College - Industrial Engineering
Universidad Panamericana
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