Cristian Yoab Mondragon Garrido
IT Support Analyst
Iztapalapa
Summary
Talented Technical Support Representative highly motivated in continuous learning and results-oriented within the IT sector, I am able to adapt myself to the needs that arise, always in strive for excellence with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
IT Service Desk Analyst
Compucom
Mexico City
10.2019 - Current
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Provided technical support over phone and remote desktop software
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Computer Technician
Independent
Mexico City
04.2015 - 12.2017
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for small business staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
Education
Bachelor of Science - Control And Automation Engineering
Instituto Politecnico Nacional
Mexico City 08.2012 - Current
High School Diploma -
Colegio De Bachilleres Del Estado De Oaxaca
Oaxaca 07.2009 - 07.2012
Skills
Desktop support
Timeline
IT Service Desk Analyst
Compucom
10.2019 - Current
Computer Technician
Independent
04.2015 - 12.2017
Bachelor of Science - Control And Automation Engineering
Instituto Politecnico Nacional
08.2012 - Current
High School Diploma -
Colegio De Bachilleres Del Estado De Oaxaca
07.2009 - 07.2012
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