Cristian Muñoz Palomares
Puerto Vallarta
Summary
Dynamic professional with extensive experience in luxury service environments, notably at The Estates at Vidanta. Proven ability to enhance guest satisfaction through exceptional communication and collaborative teamwork. Bilingual in English and Spanish, skilled in conflict resolution, and committed to continuous learning, consistently exceeding client expectations and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Butler
The Estates at Vidanta
10.2022 - 02.2025
- Maintain and implement quality standards in service and guest satisfaction, anticipating customer needs to create impact and create extraordinary vacations
- Serve high-profile/VIP clients, schedule private transportation, chefs, and photo shoots, fulfill any requests, and manage event sales such as concerts, theme parties, and tours.
- Collaborated with other staff members to ensure cohesive operation of all domestic matters.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
Front Liner
The Villa Group
07.2023 - 05.2024
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Collaborated effectively with team members to meet deadlines and achieve shared objectives.
- Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
- Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
Production Forklift Operator
Sartori Cheese
05.2020 - 08.2022
- Collaborated with team members to complete special projects, such as reorganizing storage areas or relocating large quantities of inventory.
- Enhanced warehouse efficiency by skillfully operating forklifts and moving products to designated locations.
- Reduced product damages by carefully transporting materials within the warehouse, ensuring proper handling.
- Assisted in maintaining inventory accuracy by conducting regular cycle counts and updating records accordingly.
Concierge
The Grand Mayan at Vidanta
09.2017 - 04.2020
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
High School Diploma -
West Bend West Highschool
West Bend Wisconsin USA07-2015
Skills
- Collaborative teamwork
- Great communication
- Skilled in bilingual interactions English & Spanish
- Self-sufficient
- Committed to continuous learning
Jiu-Jitsu Purple belt
consistently training to maintain physical and mental health.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Front Liner
The Villa Group
07.2023 - 05.2024
Butler
The Estates at Vidanta
10.2022 - 02.2025
Production Forklift Operator
Sartori Cheese
05.2020 - 08.2022
Concierge
The Grand Mayan at Vidanta
09.2017 - 04.2020
High School Diploma -
West Bend West Highschool
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