Cristian Alexis Rios Perez
Summary
Organized Call Center Agent offering 1-year career in customer service. Committed to quickly and thoroughly answering customer questions.
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call agent position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Call Center Agent
sanco solutions
09.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Promoted available products and services to customers during service, account management and order calls.
uber
delivered food
01.2020 - 09.2020
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Adhered to tight schedule and met departure and arrival deadlines.
Construction Subcontractor
Dosbros Painting
03.2017 - 08.2020
- Utilized well-developed painting and remodeling skills
- Delivered high level of service to all customers and effectively resolved issues.
- Organized materials, tools and equipment to supply team members.
- Worked closely with homeowners to ascertain specifics of project.
- Observed all residential and commercial building codes and obtained permits when necessary.
- Worked closely with general contractor on completion of remodeling homes
Roofer Laborer
roofers inc
04.2016 - 11.2017
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Safely used all tools and equipment to prevent worksite injuries.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Installed, repaired, and replaced single-ply roofing systems.
Dishwasher
blvd bar and grill
10.2014 - 06.2015
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Education
High School Diploma -
Henry Sibley High School
Inver Grove Heights Minnesota06.2017
Skills
- Responding to Difficult Customers
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Needs Assessment
- Calm and Professional Under Pressure
- Customer Communication
- Understanding Customer Needs
- Technical Support and Assistance
- Call Transfers
- Scripted Calls
- Efficient and Detail-Oriented
- Solving Customer Concerns
Languages
English
Bilingual or Proficient (C2)
Timeline
Call Center Agent
sanco solutions
09.2021 - 02.2022
uber
delivered food
01.2020 - 09.2020
Construction Subcontractor
Dosbros Painting
03.2017 - 08.2020
Roofer Laborer
roofers inc
04.2016 - 11.2017
Dishwasher
blvd bar and grill
10.2014 - 06.2015
High School Diploma -
Henry Sibley High School
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