Cristian Fabian Hernandez Ramirez
Customer Care Representative Associate
Cuidad Labor
Summary
I have always been focused in achieve an excellent customer service. My goal always is the customer satisfaction. As results i achieved more than 3 COV + from satisfied customers. I could achieve the goals with my recommendations in my team. As results in the activity of TASK FORCE. MMCA & MTYA Team had not more delays in their deliveries or returns. I have the purple promise in my life and work life. As results i was able to upload the deliveries in YEGO Team. I know how to help and deal upset customers.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Care Representative Associate
FedEx Express Mexico
San Martin Obispo
01.2020 - Current
- Collaborated with team members to achieve target results.
- Used Microsoft Excel, CEBS, 1 Source, eOPS, to create documents and resolve cases.
- Prepared variety of different written communications, reports and documents.
- I served a lot of customers and i got an excellent customer service
- I Spoke and written in english to our customers
- I learned all fedex process and policies from my area
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service and solution
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Escuela Preparatoria Oficial #68
Cartagena, Tultitlan, Estado De Mexico 05.2001 -
Skills
Customer and client relations
Customer focused-service
Managing customer needs
Customer education
Customer service and care
Work under pressure
Teamwork
Creative
Certification
TOEIC 690PTS
Timeline
Customer Care Representative Associate
FedEx Express Mexico
01.2020 - Current
High School Diploma -
Escuela Preparatoria Oficial #68
05.2001 -