Cristian Isaac Rodriguez

• Managed the full RFQ and order process, delivering accurate pricing, lead times, and sourcing to support customer decisions.
• Strengthened client relationships through clear communication, proactive updates, and reliable issue resolution.
• Resolved pricing, delivery, and availability conflicts while identifying alternates to reduce lost-sale risks.
• Coordinated with purchasing, logistics, and management to ensure timely order fulfillment and minimize operational errors.

• Proactively identify and qualify potential growth accounts to drive business

opportunities

• Develop and maintain a robust sales pipeline for consistent follow-up and

engagement

• Initiate contact with customers to expand account ownership and maximize

value

• Consistently exceed weekly and monthly performance metrics

Execute high-volume outreach efforts, including 100 calls, 100 emails, and 100

voicemails daily, to ensure comprehensive coverage and lead generation

• Established strong relationships with clients through regular communication and

follow-up activities.

• Bring the owner the support and service to schedule vacation and following

arrangements

• Monitor team performance and provide feedback for sales numbers

specifically

• Handle customer inquiries and complains professionally

• Take multiple payments for loans and maintenance fees (collections)

• Sale additional options (meal plan, excursions, transportation, golf, etc...)

• Sales goals 35k p/month (sales récord 120k)

• Identified opportunities for cross-selling additional products and services.

• Engaged positively with each customer, providing professional, and polite

support for sales and service needs.

• Conducted market research to identify new business opportunities and target areas for expansion.
• Used SalesForce to handle current portfolio and prospective leads.
• Developed business pipeline using cold and warm techniques.
• Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.

• Monitor team performance and provide feedback

• Distribute leads fairly among team members

• Organize regular team training sessions

• Customer service

• Monitor and report key performance metrics

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.