Cristian Márquez Canizales
Guadalajara
Summary
Dynamic leader with a proven track record at El Pollo Bronco, excelling in customer service and team development. Enhanced branch performance to third place nationally by fostering collaboration and resolving conflicts effectively. Skilled in project management and dedicated to elevating team productivity and satisfaction through strategic training and relationship building.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
5
5
years of professional experience
Work History
Alternate Manager and Branch Leader
El Pollo BRONCO
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- I elevated my branch and team to third place nationally among all franchises.
Education
Bachelor of Science - Computer Engineering
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico01-2027
Bachelor of Science - Computer Engineering
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico01-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Relationship building
- Project management
- Cross-functional teamwork
- Staff development
- Sales techniques
- Problem-solving
- Problem-solving aptitude
- Process improvement
- Negotiation and conflict resolution
- Training and development
- Staff training
- Team development
- Excellent communication
- Multitasking Abilities
- Positive attitude
- Problem resolution
- Effective communication
- Computer skills
- Teamwork and collaboration
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Alternate Manager and Branch Leader
El Pollo BRONCO
06.2020 - Current
Bachelor of Science - Computer Engineering
Universidad De Guadalajara
Bachelor of Science - Computer Engineering
Universidad De Guadalajara
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