Cristina Cacezus
Summary
Experienced in biomarker research, clinical trial data management, regulatory compliance, and statistical modeling. Strong background in molecular biology, data analysis and laboratory techniques.
Product support specialist experienced in troubleshooting and resolving technical issues in fast-paced environment, providing technical assistance and resolving complex issues.
Overview
7
7
years of professional experience
Work History
Product Support Analyst / Customer Success Manager
Ellucian Analytics
01.2023 - Current
- Developed custom solutions for clients, diagnosed and resolved complex technical and functional issues, improving CRM systems efficiency
- Managed data integrity and documentation processes
- Collaborated cross-functionally with development, product and customer teams, strengthening communication and problem-solving skills
- Transferable Skills: Data accuracy, documentation, troubleshooting, stakeholder coordination
Undergraduate Research Assistant
Tecnológico De Monterrey
08.2019 - Current
- Conducted biomarker research on Diffuse Large B-Cell Lymphoma (DLBCL), analyzing patient survival rates
- Managed clinical data from 60+ patients, developing statistical models using RStudio, MATLAB, and Minitab
- Ensured compliance with GCP and research protocols, maintaining accurate documentation for data integrity
Findings to be published in Clinical and Translational Investigation
New Product and Supplier Analyst
PiSA Pharmaceutical
03.2022 - 07.2022
- Reviewed clinical and regulatory documentation for new pharmaceutical products
- Ensured GMP and ICH compliance in supplier evaluations
- Assisted in pipeline data management, verifying accuracy of clinical product information
Data Management Analyst
Appen SL
10.2021 - 01.2022
- Conducted data translation, transcription and analysis for multiple short-term projects
- Processed and interpreted large datasets using specialized tools to ensure accuracy and consistency
- Applied data cleaning and validation techniques, improving dataset reliability for further analysis
Research Intern
Tecnológico De Monterrey
08.2018 - 11.2019
Bioprocess Optimization (2019)
- Encapsulation of Lactobacillus spp. for Lactic Acid Production
- Designed and tested small-scale bioreactors for microbial encapsulation and lactic acid fermentation
- Conducted HPLC analysis for lactic acid quantification
Enzyme Isolation & Characterization (2018)
- Purified and analyzed oxidative stress-related enzymes from Capsicum annum
Education
Bachelor of Science - Biotechnology Engineering
Tecnológico De Monterrey
Jalisco, Mx (2015-2020)Exchange Program
Edge Hill University
United Kindgom (Spring 2019)Skills
- Laboratory Techniques: Cell culture (animal and plant), electrophoresis, PCR, microbiology, DNA/RNA/protein extraction, enzyme purification
- Data Analysis & Research Tools: RStudio, MATLAB, Minitab, Excel
- Clinical Research & Compliance: GCP, ICH guidelines, clinical trial protocols, regulatory documentation
- Transferable skills: Data accuracy, documentation, troubleshooting, stakeholder coordination
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Product Support Analyst / Customer Success Manager
Ellucian Analytics
01.2023 - Current
New Product and Supplier Analyst
PiSA Pharmaceutical
03.2022 - 07.2022
Data Management Analyst
Appen SL
10.2021 - 01.2022
Undergraduate Research Assistant
Tecnológico De Monterrey
08.2019 - Current
Research Intern
Tecnológico De Monterrey
08.2018 - 11.2019
Bachelor of Science - Biotechnology Engineering
Tecnológico De Monterrey
Exchange Program
Edge Hill University
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