Cristina Chavez Moreno
Tlajomulco De Zuñiga, Jalisco
Summary
Experienced with +15 years B2B, managing customer's requests and ensuring timely, accurate responses. Utilizes strong client communication and data analysis skills to meet and exceed client expectations. Track record of resolving issues efficiently and maintaining high standards of work quality.
Equipped with prioritizing and multitasking abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Quote Specialist II
Avnet De Mexico
Tlaquepaque, Jalisco
08.2021 - 12.2025
- Analyzed customer requirements to provide accurate quotes for products and services.
- Collaborated with sales teams to streamline quote processing and improve response times.
- Utilized CRM software to manage customer data and track quote status efficiently.
- Assisted in developing pricing strategies based on market trends and competitor analysis.
- Reviewed and verified quote documentation for accuracy, ensuring compliance with company standards.
- Trained new team members on quoting processes and best practices for efficiency gains.
- Led initiatives to enhance the quoting workflow, reducing turnaround time by optimizing procedures.
- Coordinated with suppliers to ensure timely availability of products for quoted projects.
Accout Specialist
Technicolor Mexicana
Zapopan Jalisco
04.2021 - 08.2021
- Provided customer support by resolving inquiries and troubleshooting issues effectively.
- Collaborated with cross-functional teams to enhance client satisfaction and service delivery.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Process Assistant
Hewlett Packard Inc
Tlaquepaque
10.2007 - 04.2020
- Assisted in daily operations to streamline workflow efficiency and improve process accuracy.
- Supported team members by managing documentation and ensuring compliance with operational guidelines.
- Collaborated with cross-functional teams to identify process bottlenecks and propose solutions.
- Trained new employees on procedures, tools, and best practices to enhance team productivity.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Met month-end reporting objectives and deadlines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- RMAs, Credit and ReBill on SAP ERP
Purchasing Administrative Assistant
Corporación POK
Tlaquepaque, Jal.
11.2006 - 09.2007
- Coordinated communication between suppliers and internal teams to ensure timely delivery of products.
- Managed vendor relationships, addressing inquiries and resolving issues promptly.
- Prepared reports on purchasing activities, contributing to informed decision-making for procurement strategies.
- Trained new staff on purchasing procedures and best practices for system usage.
- Maintained accurate records of purchase orders, invoices, and delivery confirmations to ensure smooth operations.
- Developed strong working relationships with both internal stakeholders and external suppliers to facilitate seamless communication throughout the purchasing process.
- Optimized supply chain operations by regularly reviewing procedures for potential improvements or adjustments.
- Reduced costs with diligent vendor selection and negotiation strategies.
- Ensured timely delivery of goods by closely monitoring orders and communicating with vendors as needed.
- Provided exceptional customer service to internal departments, resolving purchasing issues quickly and efficiently.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Utilized software to order, track and invoice product shipments.
Diagnostic Technician / Product Engineer
Sanmina SCI Plant 2
El Salto, Jalisco
02.2005 - 05.2006
- Diagnosed equipment malfunctions using advanced testing tools and diagnostic software.
- Assisted in training new technicians on safety protocols and equipment operations.
- Collaborated with engineering teams to troubleshoot complex system issues effectively.
- Monitored production processes to identify areas for efficiency improvements and cost reduction.
- Utilized portable diagnostic assessment equipment.
- Reduced errors in test results documentation through meticulous record-keeping practices and attention to detail.
- Provided comprehensive training to new technicians, enhancing overall team efficiency and effectiveness.
Education
Bachelor of Science - Electronic Engineering
C.E.T.I Plantel Colomos
Zapopan, Jalisco 07.2003
Skills
Fast learner
Excellent communication skills
Strong sense of ethics
Research-oriented, organized and detail-focused
Excel (Microsoft Office)
SAP
Sales Force
Power BI
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Quote Specialist II
Avnet De Mexico
08.2021 - 12.2025
Accout Specialist
Technicolor Mexicana
04.2021 - 08.2021
Process Assistant
Hewlett Packard Inc
10.2007 - 04.2020
Purchasing Administrative Assistant
Corporación POK
11.2006 - 09.2007
Diagnostic Technician / Product Engineer
Sanmina SCI Plant 2
02.2005 - 05.2006
Bachelor of Science - Electronic Engineering
C.E.T.I Plantel Colomos