Cristina Cruz
Bradley Lead Group
Bastrop
5
years of professional experience
1
Certification
Extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Bilingual Sales Representative
4 Years 8 Months- Remote position
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Bilingual Assistant
2 Years 5 Months- Greeted guests in with friendliness and professionalism.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Conducted client intake interviews to determine client service need and eligibility.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Managed operations, maintenance and improvement of properties.
- Collected rent, deposits and payments from tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Criminology And Criminalistic
Skills
Administrative Support
Executive Administrative
Data Entry
Excel
Purchasing
Word
Corel Draw
Quotes
Scheduling
Receptionist
Administrative Assistant
Babysitting
Child Care
Spanish
English
Customer service
Server/waiter
Goal-Oriented
Self Motivation
Team Collaboration
Excellent Communication
Interpersonal Skills
Task Prioritization
Decision-Making
Multitasking
Processing payments
Problem-Solving
Organizational Skills
Analytical Thinking
Analytical Skills
Cash Handling
Order Processing
Adaptability and Flexibility
Interpersonal Communication
Team building
Reliability
Professionalism
Certification
- First Aid Certification
- CPR Certification
Timeline
Bilingual Sales Representative
Bradley Lead Group
02.2022 - CurrentRead More
Bilingual Assistant
Azarmehr Law Group
09.2019 - 02.2022Read More
IOEST
Criminology And Criminalistic
Read More