CRISTINA CRUZ
San Diego
Summary
Offer strong communication and interpersonal skills and am eager to learn and develop within a professional environment. Contribute to smooth and efficient office workflow by handling phone calls and appointments and maintaining organized records. Ready to use and develop organizational and customer service skills in an office administrative role.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes, and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Related Management
07.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist
Robert Half
04.2024 - 06.2024
- Greet and welcome guests as soon as they arrive at the office, direct visitors to the appropriate office staff
- Ensure reception area is presentable, with all necessary stationery and material
- Receive, sort, and distribute daily mail/deliveries
- Maintain great communication with office staff via teams
- Assist Office staff upon request.
Call Center Representative
ClearBalance Healthcare
04.2022 - 04.2023
- Incoming and outgoing calls proficient in Quickbooks Time, Cisco Finesse, and all Microsoft programs
- Experienced in clerical support, such as taking contact and payment information, and processing payments
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
Electronics Cashier
Walmart Stores Inc.
04.2017 - 11.2020
- Handling high-value items and cash influx, utilizing customer service skills in any other area where needed
- Strong leadership skills while also being a team player
- Ensured accuracy in transactions by diligently counting cash drawer at the beginning and end of each shift
- Completed thorough price checks for customers, resolving any discrepancies or issues that arose during the checkout process
- Protected company assets through diligent loss prevention efforts such as checking receipts against purchased items when necessary
Education
Associate Degree - Business Administration
Southwestern College
Chula Vista, CAGeneral Studies / High School Diploma -
Southwest High School
San Diego, CABachelor Degree - Business Administration
Point Loma Nazarene
La Jolla, CA07.2026
Skills
- Organization skills
- Telephone skills
- Customer and client relations programs
- Knowledge of SDWP Programs
- Scheduling appointments
- Office Administration
- Multi-Line Telephone Systems
- Unemployment insurance collaboration/knowledge
Timeline
Receptionist Administrator
Related Management
07.2024 - Current
Receptionist
Robert Half
04.2024 - 06.2024
Call Center Representative
ClearBalance Healthcare
04.2022 - 04.2023
Electronics Cashier
Walmart Stores Inc.
04.2017 - 11.2020
Associate Degree - Business Administration
Southwestern College
General Studies / High School Diploma -
Southwest High School
Bachelor Degree - Business Administration
Point Loma Nazarene
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