Cristina Morales
Houston
Summary
As a reliable financial professional with comprehensive understanding of regulatory requirements and risk management, I strive for a role where I can begin to use my degree in finance to expand my knowledge within the banking industry.
Overview
9
9
years of professional experience
Work History
Teller Supervisor
Prosperity Bank
07.2024 - Current
- Carefully take in deposits and withdrawals, complying with BSA procedures
- Train tellers on how to detect fraud, structuring and kiting
- Respond to BSA emails on purposes of withdrawal funds and unusual deposits, reaching out to customers when tellers failed to notate on slips
- Respond to BSA regarding any questions about conductors
- Ensure tellers remain current on procedures and policies through course training and material reading
- Manage teller schedules, ensuring adequate staffing levels during peak business hours.
Teller
Prosperity Bank
10.2018 - 06.2024
- Assured best customer service is given to customers for exceptional service and customer retention
- Researched customer accounts to review deposits, placing holds on unreceived or returned checks to minimize risk of customers transferring or issuing checks using uncollected funds
- Reviewed signatures, check sequences and notes on account before cashing checks or withdrawing money to avoid fraudulent checks being cashed or releasing funds to impersonators when customer credentials have been stolen
- Reviewed all logs on teller side to maintain good or exception audit reviews
- Communicated with other banking centers whenever customers are missing information on signature cards or need updated signature cards so as to be compliant with bank and federal policies and procedures
- Processed customer transactions promptly, ,minimizing wait times
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Front End Assistant Manager
Fiesta Mart
07.2016 - 09.2018
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Mentored new employees on cashier duties and best practices, improving overall staff performance
Education
Bachelor's Degree - Finance
University of Houston Main Campus
05.2016
Skills
- Customer service skills
- Audit compliance
- BSA compliance
- Fraud detection
- Issue resolution
- Staff training and development
- Schedule management
- Cash handling expertise
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Teller Supervisor
Prosperity Bank
07.2024 - Current
Teller
Prosperity Bank
10.2018 - 06.2024
Front End Assistant Manager
Fiesta Mart
07.2016 - 09.2018
Bachelor's Degree - Finance
University of Houston Main Campus
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