Cristo Hernandez Roldan

Informed clients about new vacation membership updates, as well as the surplus value of their current acquisitions.

Kept clients updated on enhancements in acquisition values.

• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

• Check in and Check out of VIP's living personalized attention to all their needs.
• Tracked lost luggage, restaurants reservations, courier sending and follow-up of guest complaints

• Check in and Check out of guests.
• Rooms assigments.
• Currency exchange.