I´m looking forward to establish a long term working relationship I´m a very fast and efficient learner
Cristobal Mendoza Lopez
MBA
Mexico City
Summary
Experienced Customer Service Representative fluent in English. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Purchasing Manager
Grado Quirurgico
01.2021 - 09.2023
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Collaborated with cross-functional teams to identify cost-saving opportunities in the supply chain.
Bilingual Customer Service Representative
TELVISTA
12.2016 - 10.2018
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Sales Agent
American Express
Mexico City
11.2015 - 08.2017
- Enhanced product knowledge through continuous training and professional development opportunities.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
No Degree - Business Administration
Universidad Nacional Autónoma De Mexico
Mexico City, Mexico 08.2012 - 07.2017
Skills
English translation
Interests
Timeline
Purchasing Manager
Grado Quirurgico
01.2021 - 09.2023
Bilingual Customer Service Representative
TELVISTA
12.2016 - 10.2018
Sales Agent
American Express
11.2015 - 08.2017
No Degree - Business Administration
Universidad Nacional Autónoma De Mexico
08.2012 - 07.2017
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