Summary
Overview
Work History
Education
Skills
Timeline

Cristopher Tapia Medina

Bachelor’s Degree In IT

Summary

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Installation Technician

Interconecta SA DE CV
Benito Juarez, Mexico City
08.2017 - 12.2017
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Tested server code to validate code changes.
  • Implemented scripts to enhance user experience.
  • Maintained record of updates and applied fixes for online assets.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Utilized source code control for tracking configurations and changes.

Transportation Logistics Coordinator

Transportes Ejecutivos Arellano SA DE CV
Gustavo A Madero, Mexico City
08.2018 - 05.2020
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.

Customer Service Analyst

Majicarga SA DE CV
Gustavo A Madero, Mexico City
10.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

Psychedelic Animation With Photoshop And After Eff - Animation And Special Effects

Domestika, Worldwide
01.2022 - 03.2022

Creative Coding: Create Visual Pieces With JavaScr - Computer Programming

Domestika, Worldwide
02.2022 - 04.2022

Data Network Technician - Computer Networking And Telecommunications

Carlos Slim’s Foundation , México
03.2021 - 04.2021

Web Assistant - Web Management

Carlos Slim’s Foundation , México
04.2021 - 05.2021

Bachelor's Degree In Systems - Informatics

Herman Grassmann University Study Center, Gustavo A Madero, Mexico City
07.2018 - 08.2021

Bachelor's Degree in Computer Science

Skills

    Route dispatch

undefined

Timeline

Domestika - Creative Coding: Create Visual Pieces With JavaScr, Computer Programming
02.2022 - 04.2022
Domestika - Psychedelic Animation With Photoshop And After Eff, Animation And Special Effects
01.2022 - 03.2022
Customer Service Analyst - Majicarga SA DE CV
10.2021 - Current
Carlos Slim’s Foundation - Web Assistant , Web Management
04.2021 - 05.2021
Carlos Slim’s Foundation - Data Network Technician, Computer Networking And Telecommunications
03.2021 - 04.2021
Transportation Logistics Coordinator - Transportes Ejecutivos Arellano SA DE CV
08.2018 - 05.2020
Herman Grassmann University Study Center - Bachelor's Degree In Systems, Informatics
07.2018 - 08.2021
Installation Technician - Interconecta SA DE CV
08.2017 - 12.2017

Similar Profiles

CREATE PROFILE
Cristopher Tapia Medina Bachelor’s Degree In IT