Cristopher Tapia Medina
Bachelor’s Degree In IT
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Installation Technician
Interconecta SA DE CV
Benito Juarez, Mexico City
08.2017 - 12.2017
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Tested server code to validate code changes.
- Implemented scripts to enhance user experience.
- Maintained record of updates and applied fixes for online assets.
- Designed and evaluated WAN and LAN connectivity technologies.
- Utilized source code control for tracking configurations and changes.
Transportation Logistics Coordinator
Transportes Ejecutivos Arellano SA DE CV
Gustavo A Madero, Mexico City
08.2018 - 05.2020
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
Customer Service Analyst
Majicarga SA DE CV
Gustavo A Madero, Mexico City
10.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Psychedelic Animation With Photoshop And After Eff - Animation And Special Effects
01.2022 - 03.2022
Creative Coding: Create Visual Pieces With JavaScr - Computer Programming
02.2022 - 04.2022
Data Network Technician - Computer Networking And Telecommunications
03.2021 - 04.2021
Web Assistant - Web Management
04.2021 - 05.2021
Bachelor's Degree In Systems - Informatics
07.2018 - 08.2021
Bachelor's Degree in Computer Science
Skills
Route dispatch
Complaint resolution
Report preparation
Multi-line phone talent
Training development aptitude
Operational efficiency
Document preparation
Customer service skills
Equipment redistribution
Teambuilding
Inter-department collaboration
Microsoft Outlook, Word and Excel
Logistics policies and procedures
Effective problem solver
Staff education and training
Staff Management
Dashboard design
Installation and maintenance
User requirements
Relational databases
Office administration
Documentation and reporting
Strategic planning
Administrative support
Technical Support
Mail handling
Project Management
Office management
Data Entry
Scheduling
Bookkeeping
Business administration
Company organization
Workforce improvements
Team Building
Timeline
Domestika - Creative Coding: Create Visual Pieces With JavaScr, Computer Programming
02.2022 - 04.2022
Domestika - Psychedelic Animation With Photoshop And After Eff, Animation And Special Effects
01.2022 - 03.2022
Customer Service Analyst - Majicarga SA DE CV
10.2021 - Current
Carlos Slim’s Foundation - Web Assistant , Web Management
04.2021 - 05.2021
Carlos Slim’s Foundation - Data Network Technician, Computer Networking And Telecommunications
03.2021 - 04.2021
Transportation Logistics Coordinator - Transportes Ejecutivos Arellano SA DE CV
08.2018 - 05.2020
Herman Grassmann University Study Center - Bachelor's Degree In Systems, Informatics
07.2018 - 08.2021
Installation Technician - Interconecta SA DE CV
08.2017 - 12.2017