Cruz De Santana Monreal Ojeda
Aguascalientes,AGU
Summary
Experienced Client Customs Manager bringing more than 15 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
11
11
years of professional experience
Work History
Customs and Trade Client Service Manager
LIVINGSTON INTERNATIONAL
09.2016
- Governance process implementation with the customer and participate in tactic and strategic local and global meetings
- Lead the organization according with objectives, strategies and goals established by Livingston and client for finished automotive and telecom industries
- Implementation of customs and foreign trade projects in the terminal automotive industry
- Management of the contractual relationship with customers, based on business rules and through the establishment of performance metrics and scorecard.
Customs Operations Coordinator
FIAT CHRYSLER AUTOMOBILES (FCA MEXICO, S.A. DE C.V)
04.2012 - 08.2016
- Operational risk reduction or mitigation through the implementation of control points according with the Trade Compliance Program
- Identification and implementation of operational improvements to reduce cycle time or cost
- Development and implementation of projects related to customs and automotive operations
- Management and control of customs brokers through operative procedures and performance metrics
- Management of the Mexico Customs Operation for all FCA Mexico Plants and support to US, Canada, Brazil, Italy and China Plants
- Control of the import and export operations by ground, air and ocean through 16 ports of entry for 7 FCA plants.
Customs Supervisor
JPMORGAN CHASE VASTERA S DE RL DE CV
09.2011 - 04.2012
- Supervise all the operations staff assigned to the Cuautitlan Stamping and Assembly Plant and FCSD (Spare Parts Depot) to assure all the processes are on compliance
- Analyze all regulatory updates in customs operations, fiscal depot and fiscal programs
- Review the operational metrics and preparation of deliverables to the customer
- Implement the changes in operation procedures to assure compliance with ISO 9001:2008
- Participate in meetings with customs brokers and logistics providers involved with the operation to review monthly metrics and review improvement project.
Staff Trade Analyst
JPMORGAN CHASE VASTERA S DE RL DE CV
03.2009 - 09.2011
- Participate in meetings with the Ford internal areas for the new projects at Cuautitlán Plant
- Manage the process to request changes to the Inventory Control System owned by JPM
- Support to resolve the legal trade consultancies done by the operations team.
IMMEX Balances Supervisor
Cummins Engine Plant
03.2008 - 03.2011
- Obtain the IMMEX balances for 2007 & 2008 years
- Regularize overdue IMMEX balances and 303 NAFTA Duty Payment calculation
- Coordinate and supervise all the staff dedicated to the IMMEX project.
Senior Trade Compliance Analyst
10.2005 - 03.2008
- Corrective and preventive actions management process according with the ISO 9001:2008
- Analyze consultancies related to Customs Operation and Trade Compliance
- ISO 9001:2008, Compliance and SOX internal auditor
- Participate in the analysis and improvement of operative processes
- Development of different MS Access applications to manage customs operations.
Education
Master in Taxes -
Universidad Panamericana
Aguascalientes, MXMaster in Planning & Engineering Systems -
Universidad Autónoma de San Luis Potosí
Bachelor Degree in Foreign Trade -
Universidad Autónoma de San Luis Potosí
Skills
- Knowledge of Foreign Trade regulations applicable to customs operations for automotive fiscal deposit and IMMEX programs
- Continuous improvement approach and deliver the best service to internal and external customers
- Effective link with logistic providers and customs brokers
- Teamwork with multidisciplinary teams to solve problems and develop new projects
- Aptitude to analyze historic data and metric trends to detect risks or improvement areas
- Microsoft Office and Microsoft Windows
- Certification in Six Sigma Green Belt
- Certification in Lean Manufacturing
- Inventory Control Systems for IMMEX and automotive fiscal depot
- Knowledge of VAT fiscal credit management
- Client Relationship Building
- Exceptional communication
- Customer Relations
- Client Services
Languages
English
Spanish
Timeline
Customs and Trade Client Service Manager
LIVINGSTON INTERNATIONAL
09.2016
Customs Operations Coordinator
FIAT CHRYSLER AUTOMOBILES (FCA MEXICO, S.A. DE C.V)
04.2012 - 08.2016
Customs Supervisor
JPMORGAN CHASE VASTERA S DE RL DE CV
09.2011 - 04.2012
Staff Trade Analyst
JPMORGAN CHASE VASTERA S DE RL DE CV
03.2009 - 09.2011
IMMEX Balances Supervisor
Cummins Engine Plant
03.2008 - 03.2011
Senior Trade Compliance Analyst
10.2005 - 03.2008
Master in Taxes -
Universidad Panamericana
Master in Planning & Engineering Systems -
Universidad Autónoma de San Luis Potosí
Bachelor Degree in Foreign Trade -
Universidad Autónoma de San Luis Potosí
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