Crystal Munro
Member Services
Nuevo Vallarta
Summary
Proven leader at Vidanta, adept in team management and sales strategy development, enhanced member satisfaction and revenue growth through strategic initiatives. Skilled in staff training, customer service excellence, and effective problem-solving, achieving significant performance improvements. Demonstrates a strong blend of analytical and interpersonal skills, driving results and fostering trust-based relationships.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Member Services Manager
Vidanta
Nuevo Vallarta
01.2014 - Current
- Maintained accurate records of all member interactions, ensuring compliance with privacy regulations and enabling better tracking of concerns or complaints.
- Improved member satisfaction by addressing concerns and providing timely resolutions.
- Collaborated with other departments to develop comprehensive programs catering to the diverse needs of our members.
- Oversaw the recruitment, hiring, onboarding, and ongoing training processes for new team members, helping build a skilled workforce committed to delivering excellent results for our organization's members.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to memberships or facility use.
- Assisted in recruiting, hiring, and training of team members.
- Implemented business strategies, increasing revenue.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed a team of staff members, providing coaching and professional development opportunities, resulting in overall improvement in performance metrics.
Sales Representative
Vidanta
Nuevo Vallarta
12.2010 - 12.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Representative and Office Administrator
Lordco Auto Parts
01.2001 - 11.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
Education
Associate of Arts - Fashion Merchandising
John Casablanca
Vancouver 09.2006 - 01.2007
High School Diploma -
Revelstoke Secondary
Revelstoke British Columbia 09.1997 - 01.2001
Skills
Team Management
Customer service expertise
Sales strategy development
Staff Training and Development
Timeline
Member Services Manager
Vidanta
01.2014 - Current
Sales Representative
Vidanta
12.2010 - 12.2013
Associate of Arts - Fashion Merchandising
John Casablanca
09.2006 - 01.2007
Customer Representative and Office Administrator
Lordco Auto Parts
01.2001 - 11.2009
High School Diploma -
Revelstoke Secondary
09.1997 - 01.2001
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