CÉSAR FRANCO
Cloud & AI Customer Success | Product & Delivery Leadership | Customer-Facing Technical Roles
Ocoyucan
Summary
Customer-facing product and delivery professional with a strong technical background in AI-powered platforms, cloud-based systems, and SaaS environments. Experience translating business needs into technical execution, supporting customer adoption, and coordinating cross-functional teams in both B2C and B2B contexts. Background includes AI-enabled products, cloud-native architectures, and operational delivery, with a practical approach to customer success, usage enablement, and continuous improvement. Known for structured execution, clear communication, and a strong ownership mindset.
Experienced with agile project management, requirements gathering, and stakeholder engagement. Utilizes these skills to streamline product development and ensure alignment with business objectives. Track record of effective communication and team leadership, driving successful product launches and continuous improvement.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Co-Founder | Product & AI Platform Lead
Zealix LLC
01.2024 - Current
- Lead product and delivery efforts for an AI-native, cloud-based SaaS platform, working closely with early customers and pilot accounts.
- Act as a customer-facing technical point of contact, translating operational needs into product requirements and technical solutions.
- Support customer onboarding, adoption, and usage enablement, ensuring the platform delivers measurable operational value.
- Design and coordinate AI-driven features, including LLM-based components, data workflows, and system integrations.
- Collaborate with engineering and operations to prioritize delivery, manage scope, and ensure reliable execution.
- Define and track basic usage and adoption indicators to guide product and customer success decisions.
Project Coordinator / Web Project Manager
The Nerds Nest
01.2022 - 01.2023
- Coordinated delivery of a B2C educational platform with integrated AI, focused on course creation tools and student learning assistance.
- Worked closely with technical teams to support the implementation of AI-powered features for instructors and students.
- Acted as a bridge between product goals, technical execution, and end-user needs.
- Managed timelines, feature rollouts, and delivery coordination across multiple platform iterations.
- Incorporated user feedback from instructors and learners to improve usability, engagement, and learning experience.
- Supported change adoption by helping users transition to new features and workflows.
Education
Bachelor’s Degree - Computer Systems Engineering
Universidad de las Américas Puebla (UDLAP)
Skills
Customer Success & Customer Engagement
Cloud-Based & SaaS Platforms
AI-Enabled Product Delivery
Customer-Facing Technical Communication
Cross-Functional Coordination
Operational Execution & Delivery Tracking
Usage & Adoption Enablement
Stakeholder Management
Agile & Iterative Delivery
Change Adoption Support
AI & Data: LLM-based features, AI-assisted workflows, data pipelines (conceptual and applied)
Cloud & SaaS: Cloud-native platforms, multi-tenant concepts, API integrations
Product & Delivery: Backlog coordination, feature scoping, iterative delivery
Customer Enablement: Adoption support, usage guidance, feedback-driven improvements
Timeline
Co-Founder | Product & AI Platform Lead
Zealix LLC
01.2024 - Current
Project Coordinator / Web Project Manager
The Nerds Nest
01.2022 - 01.2023
Bachelor’s Degree - Computer Systems Engineering
Universidad de las Américas Puebla (UDLAP)
LEADERSHIP & COLLABORATION
- Experience leading and coordinating small, cross-functional teams in startup and project-based environments.
- Comfortable guiding execution through influence, clear objectives, and hands-on collaboration.
- Strong focus on accountability, adaptability, and continuous improvement.
- Used to working closely with customers, developers, and stakeholders across boundaries.
SECURITY & PROFESSIONAL CONTEXT
- Experience working in customer-facing technical environments.
- Comfortable operating in enterprise-style processes and compliance-aware contexts.
- Eligible to complete standard corporate background and security checks.