Microsoft Office
César A. Hernández
Data Entry & Billing Clerk
Guadalupe, Nuevo León
Summary
Efficient professional with 4 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Data Entry & Billing Clerk
Central Transport, LLC
06.2023 - Current
- Managed over 250 bill of lading documents daily with meticulous attention to detail, resulting in an error margin of less than 1.5%.
- Audited billing records to verify accuracy and completeness.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding company''s reputation for professionalism in handling personal data.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
Bilingual Customer Service Representative
Strong Tie Insurance
02.2023 - 06.2023
- Managed more than 40 inbound calls a day, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with Insurance companies to ensure guidelines are being met
Administrative Assistant
Mesa Directiva Montealto A.C.
01.2022 - 01.2023
- Organize board of directors meetings for more than 50 people.
- Conduct procedures with government agencies and other institutions.
- Obtain quotes for services and products and make recommendations based on the quotes.
- Supervise the work of external contractors.
- Handle general accounting and billing.
- Receive suppliers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Bilingual Receptionist
Fairfield By Marriott
02.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinating guest transportation from airport to hotel.
- Providing concierge services for VIP Marriott Bonvoy guests.
- Supervising the maintenance and housekeeping departments.
- Managing cash register and billing.
- Receiving suppliers.
Education
Bachelor of Arts - Digital Arts
Tecnológico De Monterrey
Monterrey, Mexico 05.2001 -
High School Diploma -
Universidad Tecmilenio
Guadalupe, Mexico 05.2001 -
Skills
Highly Adaptability
Accomplishments
- Hold the record of reaching the production goal after completing training.
- Record of providing most Services as CSR in one day.
- Collaborated with team of 4 in the planning of massive meetings.
Software
Photoshop
Clipstudio
Interests
Singing
Sports
Art
Technology
Timeline
Data Entry & Billing Clerk
Central Transport, LLC
06.2023 - Current
Bilingual Customer Service Representative
Strong Tie Insurance
02.2023 - 06.2023
Administrative Assistant
Mesa Directiva Montealto A.C.
01.2022 - 01.2023
Bilingual Receptionist
Fairfield By Marriott
02.2021 - 11.2021
Bachelor of Arts - Digital Arts
Tecnológico De Monterrey
05.2001 -
High School Diploma -
Universidad Tecmilenio
05.2001 -
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