César Daniel Chávez Rodriguez
Ignacio De La Llave
Summary
Dynamic General Manager with a proven track record at Royal Scoop Ice Cream, enhancing profitability through strategic cost-control measures and robust inventory management. Bilingual in Spanish and English, I excel in team leadership and customer engagement, fostering loyalty and satisfaction while streamlining operations to improve service delivery and efficiency.
Overview
9
9
years of professional experience
Work History
General Manager
Royal Scoop Ice Cream
02.2016 - 09.2023
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Implemented cost-control measures, enhancing profitability while maintaining product quality.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Analyzed sales trends, adjusting inventory management to meet customer demand effectively.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Gulf Coast Fudge Company
11.2023 - 04.2025
- Collaborated with marketing team on promotional strategies, increasing brand visibility and customer engagement.
- Monitored compliance with health and safety regulations, ensuring a safe environment for employees and customers.
- Led regular performance reviews, providing constructive feedback to enhance team productivity and morale.
- Streamlined processes through technology integration, reducing wait times and improving overall customer satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Analyzed sales trends, adjusting inventory management to meet customer demand effectively.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL Skills
Management
Bilingual (Spanish/English)
Experience with excel
Languages
English
Advanced (C1)
Timeline
General Manager
Gulf Coast Fudge Company
11.2023 - 04.2025
General Manager
Royal Scoop Ice Cream
02.2016 - 09.2023
High School Diploma -
South Fort Myers High School