César Iván Padilla Gutiérrez

• Coordinated tortilla production processes, ensuring quality standards and daily target achievement.
• Performed preventive and corrective maintenance on machinery, reducing downtime.
• Supervised and trained staff, enhancing team efficiency.
• Handled sales responsibilities while maintaining excellent customer service standards.

• Delivered personalized customer service by phone.
• Sold service plans and packages, consistently exceeding monthly sales targets.
• Led a performance‑driven team focused on meeting individual and collective metrics
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Assisted customers at point of sale.
• Operated cash register and managed basic inventory control.
• Provided personalized product recommendations to close sales.

• Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give costumer positive first impression.
• Managed member access control and membership administration.
• Handled administrative tasks and processed payments.
• Promoted gym services and provided customer suppor.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Gathered and disposed of worksite debris to remove safety hazard.
• Utilized construction tools and machinery to effectively complete job site projects.
• Assisted with general construction tasks.
• Handled material loading, mixing, and site cleanup.
• Collaborated with team members under direct supervision.