Microsoft Excel
Cesar Ricardo Fernandez Treviño
Ing. Petrolero
Queretaro
Summary
I am a dedicated customer service professional with a strong commitment to delivering exceptional experiences to customers. I excel in clear and empathetic communication, problem-solving, and managing customer relationships. With experience using CRM tools and handling high-pressure situations, I thrive in fast-paced environments while maintaining a positive, solutions-focused approach. My passion for building trust and loyalty drives me to continuously improve processes and seek success.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Agent
Globalfidelis
11.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Translator and Field Technician
Valley Irrigation Service
02.2018 - 01.2020
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
Education
No Degree - Petroleum Engineering
Universidad Del Noreste
Tampico, Tamaulipas, Mexico 05.2001 -
Skills
Customer service
Call control
Decision-making
Information verification
Complaint handling
Empathetic and genuine
Active listening
Call center experience
Team collaboration
Software
Microsoft Word
Python
Timeline
Customer Service Agent
Globalfidelis
11.2020 - Current
Translator and Field Technician
Valley Irrigation Service
02.2018 - 01.2020
No Degree - Petroleum Engineering
Universidad Del Noreste
05.2001 -
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