Cuauhtémoc Rojas Pavón
El Marques, Querétaro
Summary
Systematic Technology Director with +15 years of experience streamlining information technology systems. Proficient in troubleshooting and solving complex IT infrastructure concerns. Proven leader adept at decreasing technology costs associated with outdated systems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Infrastructure Head
Mastercard
09.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Modified existing cloud and on-premise hardware systems to enhance performance and add new features.
- Plans and implement process improvement efforts to identify and test opportunities for automation and/or reduction in time to deployment.
- Manages the purchase and installation of Arcus infrastructure, including supporting telco provider contracts management and renewals.
Director of Information Technology
Huawei
04.2019 - 09.2023
- Managed finances, establish processes and monitoring rules.
- Deployed teams for analysis, stabilization, optimization and control management for continuous deployments to guarantee always system availability and fulfill SLA.
- Developed and implemented an IT strategy to align with the organization's overall business objectives.
- Provided guidance to staff on technical issues and solutions as needed.
- Supervised a team of IT professionals in the development of systems architecture designs and applications programming projects.
- Established Operation and Maintenance team to support Business & Technical Customers teams.
- Delivered pending support proposal contract schemas for all customer areas. Define +25 new business monitor indicators & get new contracts support.
Test Manager & Solution Architect
Huawei
02.2019 - 11.2019
- Plan, define and provide business & technical solutions that enhances the customer´s competitive position.
- Created detailed test cases to ensure appropriate coverage of functional requirements.
- Analyzed system specifications and identified potential risks associated with the development process.
- Coordinated with developers, testers, project managers and other stakeholders throughout the entire software testing life cycle.
- Developed comprehensive reports on application performance metrics for senior management review.
- Conducted user acceptance tests by working closely with end users to validate functionality as per their expectations.
- Supported and Manages the execution of +4000 (IOT,E2E, UAT) Test Cases in 9 months. Correction of 36 Interfaces with 3rd party suppliers. Deploy +30 requirements at same daily stream.
Platform Manager
Virgin Mobile
09.2017 - 01.2019
- Provide input and participate in the priorization of Virgin regional Products & Infrastructure Development.
- Deploy new transactional processes on WEB and APP channels. Strengthening of agile processes.
- Identified opportunities for process improvements, automation and cost savings related to platform operations.
- Led cross-functional teams in designing, building, testing and deploying changes to the platform.
- Created a roadmap for the platform's development, ensuring features were delivered on time and within budget.
- Implemented reduction of physical to virtual environment of BSS-CRM platform (lower maintenance cost).
- Full Migration of Physical DataCenter to AWS environment. Implementation of Genesys PureCloud Contact Center platform into AWS Cloud environment (55% Monthly cost reduction).
BSS Operation Manager Telefonica Global Movistar
01.2017 - 09.2017
- Managed the operation of Prepaid & Postpaid Segment guaranteeing compliance with SLA at 98%. Collaborate on migration of Postpaid users to new platform, Incident reduction by 25%. Reduction of orders suspended by 45%. Stabilization of functional releases.
- Released of the new operation of postpaid segment in BSS application, stabilization of the commercial offer SLA 97%. Replicate WarRoom operation model to other LATAM countries to allow smoot operation each launch. I simplified Infra&app support team in one single support area.
DC Operation Manager
Telefonica Movistar
06.2012 - 01.2017
- Managed operation for 3 data-Center in a 24/7 centralized environment.
- Facilitated Data Center space and cable plant design, implementation and maintenance of Energy and Precision Air.
- Improved Availability SLA 99.85% 2016 vs 95.2% 2012, Get involved in the certification TIER-3 D.C. Mexico, Migration Central America D.C. to Mexico TIER-3 D.C.,
- Leaded DCIM implementation to virtualize and simulate abnormal scenarios that let company identify improvements before issues happen.
- Oversaw the installation of new equipment in the data center.
- Monitored and maintained network systems, servers, hardware, software, storage devices, applications and related infrastructure components.
- Coordinated with vendors for maintenance activities such as patching and upgrades.
- Planned capacity management initiatives to ensure optimal utilization of resources.
- Collaborated with external service providers on support contracts related to the data center environment.
Strategic Tech Support Engineer
TrippLite
05.2010 - 05.2012
- Developed and implemented engineering strategies to improve production efficiency.
- Created detailed designs for new products, components, and systems.
- Conducted research into the feasibility of product design plans.
- Analyzed customer requirements to determine project scope and objectives.
- Evaluated existing processes and technology solutions for improvement opportunities.
- Tested prototypes using a variety of methods including static analysis, dynamic testing, and finite element analysis.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Trainer on brand products; 3PH UPS Systems, Suppressors, Cables&Connectivity. First 3rd Level Engineer assigned to LatAm Region for problem solving and pre-sales support.
- Implemented the toll-free number 01800 for fault reporting throughout Mexico and create the training room in Mexico City.
Senior Technical Service Engineer
Mitsubishi Electrics
04.2007 - 05.2010
- Provided technical assistance to customers regarding product installation, operation and troubleshooting.
- Developed and maintained customer relationships by providing prompt and accurate solutions to inquiries.
- Trained end-users on proper use of hardware and software applications related to their job functions.
- Maintained accurate inventory records of spare parts used in service calls.
- Prepared comprehensive reports summarizing repair activities for each callout.
- Provided remote technical support via phone or email when necessary.
- Maintained equipment performance by cleaning and lubricating components.
- Developed and implemented operations manuals, policies and procedures and maintenance program schedules.
- Streamlined operations by scheduling aspects of maintenance within time frames, minimizing over time.
Education
Master in Finances -
Master in Private Equity
08-2024
Master in Finances -
Asociacion Mexica De Inversionistas
04.2022
Electronic and Systems Engineering -
UAM
04.2007
Skills
- Network Administration
- Information Technology Management
- IT Service Management
- IT Service Delivery
- Machine Learning
- Mobile Application Development
- Security Improvements
- Staff Hiring
- Project Planning
- Budget Administration
- Infrastructure Planning
- Operational Reporting
- Problem-Solving
- Customer Relations
- Training & Development
- Planning
- Supervision and Leadership
- Cybersecurity
- Disaster Recovery
- Project Management
- Java/Javascript
- MongoDB
- NodeJS
- Oracle SQL
- Postgresql
- Linux
- RDS DB
- SageMaker
- Excel
- Project
- Visio
- Tableau
- Workbench
- Forticlient
- Firebase
- Network
- C
- MuleSoft
- Express
- Github
- Wireshark
- SoapUI
Certification
- Devops Master, Huawei - LatAm, 02/2019, 11/2019
- Scrum Master, EXIN, 09/2017
- Scrum Study, 10/2016
- PureCloud Professional Expert, Genesys, 07/2018
- StruxureWare DCIM Operations & Network Fundamentals, Schneider Electric & Intel, 11/2015, 12/2015
- Mentor of Startups for Apps Development and Test Environments, Wayra, 02/2015, 11/2015
- Speaker Chairman of Center for Leadership and Human Development, CELIDERH MX, 02/2010, 09/2013
- TOGAF 9.2, Globallynx, 06/2020, 07/2020
Languages
Native, Conversational, Technical
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Beginner
A1
Accomplishments
- Mentor of Engineers Intern Huawei MX [Apr 2019 Apr 2022]
- Mentor of Startups for Apps Development and Test Environments.
Wayra [Feb 2015 Nov 2015] - Speaker Chairman of Center for Leadership and Human Development.
CELIDERH MX [Feb 2010 Sept 2013]
References
References available upon request.
Timeline
Infrastructure Head
Mastercard
09.2023 - Current
Director of Information Technology
Huawei
04.2019 - 09.2023
Test Manager & Solution Architect
Huawei
02.2019 - 11.2019
Platform Manager
Virgin Mobile
09.2017 - 01.2019
BSS Operation Manager Telefonica Global Movistar
01.2017 - 09.2017
DC Operation Manager
Telefonica Movistar
06.2012 - 01.2017
Strategic Tech Support Engineer
TrippLite
05.2010 - 05.2012
Senior Technical Service Engineer
Mitsubishi Electrics
04.2007 - 05.2010
Master in Finances -
Master in Private Equity
Master in Finances -
Asociacion Mexica De Inversionistas
Electronic and Systems Engineering -
UAM
Similar Profiles
Sabrina SharmeenSabrina Sharmeen
Software Engineer II at MastercardSoftware Engineer II at Mastercard
Aditya DeshpandeAditya Deshpande
Lead Software Engineer / Manager at MastercardLead Software Engineer / Manager at Mastercard
Johanna HutchersonJohanna Hutcherson
Lead Product Manager at MastercardLead Product Manager at Mastercard