CUITLÁHUAC EMMANUEL MEZA RODRÍGUEZ
PUBLIC ADMINISTRATION AND DEVELOPMENT MANAGEMENT
Ciudad del Carmen
Summary
Experienced professional with a robust background in political campaign communication and public relations within civil associations. Skilled in strategic communication, advertising, and effective stakeholder engagement. Proven ability in managing diverse projects, coordinating press conferences, drafting official communications, and fostering community relationships. Strong in conflict resolution, crisis management, and ensuring compliance with regulatory bodies. Dedicated to promoting transparency and accountability through effective communication strategies.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certificate
Work History
Political Campaign Communication Specialist
Morena
Puebla
09.2023 - 06.2024
- Campaign Experience: Worked as part of communication and dissemination team in various political campaigns, contributing to successful promotion of candidates and policies.
- Advertising and Publicity: Developed and implemented advertising strategies to enhance candidate visibility and outreach, utilizing various media channels.
- Effective Communication: Excelled in delivering clear and persuasive messages to diverse audiences, ensuring campaign objectives were effectively communicated.
- Objective-Oriented Work: Managed and coordinated tasks with focus on achieving unified campaign goal, ensuring all team members were aligned and productive.
- Direct Contact and Feedback: Engaged directly with constituents, gathering feedback and insights from every critique and suggestion to improve campaign strategies.
- Conflict Resolution: Demonstrated strong problem-solving skills, effectively managing and resolving conflicts within campaign team and with external stakeholders.
- Crisis Management: Skilled in handling critical situations, maintaining composure and implementing effective solutions to mitigate issues and maintain campaign stability.
Public Relations Manager
OPCIÓN CIUDADANA PUEBLA
Puebla
01.2021 - Current
- Coordinating Press Conferences: Organizing and managing press conferences to ensure effective communication with media and public. This involves planning event, preparing press kits, and coordinating with speakers.
- Drafting and Distributing Press Releases: Crafting clear and compelling press releases to inform public and media about our association’s activities, achievements, and upcoming events.
- Inviting Guests for Panel Discussions: Identifying and inviting distinguished guests and experts to participate in both in-person and virtual panel discussions, ensuring diverse and engaging lineup of speakers.
- Writing Official Letters to Government Entities: Drafting formal letters and communications directed at government bodies and their internal control agencies, ensuring our correspondence is professional and aligned with our association's goals.
- Managing Social Media and Public Outreach: Overseeing our social media presence and public outreach efforts to engage with community, share important updates, and promote our initiatives.
- Building and Maintaining Relationships: Cultivating and maintaining strong relationships with journalists, media outlets, government officials, and other key stakeholders to support our advocacy and public relations goals.
- Event Planning and Coordination: Planning and coordinating various events, including seminars, workshops, and community gatherings, to promote our association's mission and engage with public.
- Crisis Communication Management: Developing and implementing crisis communication strategies to protect and maintain our association's reputation during challenging times.
- Authored fresh and engaging press releases and prepared complete press kits
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives
- Developed and promoted corporate brand, images and identity to media and public
- Created and implemented systems and processes for monitoring media coverage
- Developed event recognition in press and on social media from driving increased metrics
CUSTUMER SERVICE REPRESENTATIVE
Appen Global
Puebla
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Quickly promoted to Sales Force team of campaign was able to improve my sales record, achieving $20k in sales in one day.
- Achieved great results for company by maintaining my metrics at high-quality levels and receiving excellent reviews from customers attended to
- Handled customer inquiries and suggestions courteously and professionally.
FINANCIAL ADVISOR
GNP
Puebla
03.2022 - 12.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs
- Monitored economic conditions regularly, adjusting financial plans as necessary for optimal results in various market environments
Call Center Advisor
Teleperformance
Puebla
04.2021 - 03.2022
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing and resolving complex issues in timely manner.
- Utilized various software tools to efficiently track customer interactions and maintain detailed records of each call.
- Ensured adherence to company standards by monitoring quality assurance metrics on regular basis.
- Managed over 100 customer calls per day
- Enhanced customer satisfaction by addressing and resolving complex issues in timely manner.
- Boosted customer retention rates with exceptional service and rapport-building skills.
Education
MBA - Public Administration And Development Management
Meritorious Autonomous University of Puebla
Puebla City, Puebla, Mexico 08.2018 - Current
Diploma - Transparency, Access To Information,Accountability
Meritorious Autonomous University of Puebla
Puebla City, Puebla, Mexico 02.2020 - 11.2020
Diploma - Big Data And Bussiness Analythics
Carlos Slim Fundation
Mexico, México, Mexico 07.2022 - 09.2024
Skills
Active Listening
Payment Processing
Verbal/written communication
Exceptional customer service
Negotiation Tactics
Complex Problem-Solving
Persuasion techniques
Strong Communication and Interpersonal Skills
Team Leadership
Computer Proficiency and Microsoft Office
Creative Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Certification
Licensed Geopolitical and Cybersecurity Advisor
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Company CultureCareer advancementHealthcare benefitsTeam Building / Company RetreatsWork from home optionTimeline
Political Campaign Communication Specialist
Morena
09.2023 - 06.2024
CUSTUMER SERVICE REPRESENTATIVE
Appen Global
06.2023 - Current
Diploma - Big Data And Bussiness Analythics
Carlos Slim Fundation
07.2022 - 09.2024
FINANCIAL ADVISOR
GNP
03.2022 - 12.2023
Call Center Advisor
Teleperformance
04.2021 - 03.2022
Public Relations Manager
OPCIÓN CIUDADANA PUEBLA
01.2021 - Current
Diploma - Transparency, Access To Information,Accountability
Meritorious Autonomous University of Puebla
02.2020 - 11.2020
MBA - Public Administration And Development Management
Meritorious Autonomous University of Puebla
08.2018 - Current