Jose Alberto Duran Montes De Oca
Waiter
Mexico
Summary
Dynamic Restaurant Captain with a proven track record at La Casa Gastronómica, enhancing guest experiences through exceptional service and upselling techniques. Skilled in menu knowledge and conflict management, I fostered customer loyalty and increased repeat business, ensuring compliance with health regulations while maintaining a clean and organized dining environment.
Overview
9
9
years of professional experience
Work History
Restaurant Captain
La Casa Gastronómica
06.2017 - 12.2023
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Set tables for basic and specialized services based on reservations.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Prepared salads and desserts in tableside service.
- Conducted regular performance evaluations of team members, facilitating their professional growth and development within the organization.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Liaised with the management team to address staff concerns and operational challenges, fostering a collaborative working environment.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
- Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
Restaurant Waiter
Ryoshi Masaryk
02.2023 - 08.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Captain
El Pincha Mariscos
08.2023 - 07.2024
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Maintained cleanliness of overall dining room.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Delivered outstanding dining experiences for patrons.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Liaised with the management team to address staff concerns and operational challenges, fostering a collaborative working environment.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Conducted regular performance evaluations of team members, facilitating their professional growth and development within the organization.
- Prepared salads and desserts in tableside service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waiter's Assistant
Hotel Presidente Intercontinental
07.2024 - 10.2025
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
- Ensured proper food handling procedures were followed at all times, maintaining health code compliance within the establishment.
- Supported event planning efforts by assisting in setup, service coordination, and teardown for private functions.
- Upheld strict attention to detail when setting tables according to specific client preferences or event themes.
- Provided exceptional service during high-volume shifts, maintaining professional demeanor under pressure.
- Continually updated personal knowledge of menu items and specials in order to effectively answer guest inquiries.
- Maintained clean and organized table settings for optimal presentation and functionality.
- Streamlined communication between the front-of-house and back-of-house teams, reducing wait times for guests.
- Prioritized safety while performing tasks such as carrying hot plates or navigating crowded spaces, reducing risk of accidents and ensuring a secure environment for all.
- Supported efficient restaurant operations by promptly clearing dishes and resetting tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Developed rapport with guests through friendly interaction, creating loyal customers over time.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
Restaurant Waiter
Cafetería Ferragamo
11.2025 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Ensured dining room and work areas remained clean by bussing and resetting tables.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Skills
Service quality
Order taking
Table setting
Customer service
Cleanliness
Food presentation
Problem-solving
Food safety awareness
Memory retention
Cash handling
Complaint resolution
Allergy awareness
Banquet coordination
Guest engagement
Cross-selling and upselling
Conflict management
Menu description knowledge
Seating management
Check accuracy
Customer loyalty programs
Beverage knowledge
Food preparation knowledge
Dessert recommendations
Mixed drinks
Specials recommendations
Courteous demeanor
Food hygiene
Personal hygiene
Alcoholic beverage service
Soft drink service
Food service promotion
Menu specials memorization
Server collaboration
Attention to detail
Team collaboration
Time management
Order management
Order accuracy
Decision-making
Safe food handling
Menu memorization
Sales techniques
Dining area maintenance
Menu presentation
Professional appearance
Relationship management
Salesmanship
Table bussing
Tableside service
Wine service
Food and beverage pairings
VIP support
Regulatory compliance
Compliance standards
Timeline
Restaurant Waiter
Cafetería Ferragamo
11.2025 - Current
Waiter's Assistant
Hotel Presidente Intercontinental
07.2024 - 10.2025
Restaurant Captain
El Pincha Mariscos
08.2023 - 07.2024
Restaurant Waiter
Ryoshi Masaryk
02.2023 - 08.2023
Restaurant Captain
La Casa Gastronómica
06.2017 - 12.2023