Cynthia Arceo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Domestic Engineer
Self Employed
03.2010 - Current
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Collected, forwarded or signed for mail, packages, or home services.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Administrative Manager
The Door Chistian Fellowship Church
05.2019 - 05.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
Education
Massage Therapy
Florida Metropolitan University FMU
Tampa, FloridaHigh School Diploma -
City-As-School
New York, New YorkSkills
- Housekeeping Duties
- Decision-Making Skills
- Office Management
- Bookkeeping
- Excellent Written and Oral Communication
- Exceptional Time Management
- Microsoft Office Suite
- Customer Inquiries
- Status Updates
- Database Administration
- Budgeting and Expense Monitoring
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Administrative Manager
The Door Chistian Fellowship Church
05.2019 - 05.2023
Domestic Engineer
Self Employed
03.2010 - Current
Massage Therapy
Florida Metropolitan University FMU
High School Diploma -
City-As-School
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