Cynthia Bruciaga
International Business 7th Semester
Querétaro
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
1
1
years of professional experience
2
2
Languages
Work History
Customer Experience Support
HUNT MEXICANA (JB HUNT)
09.2023 - 03.2024
- Documented appointments for the pick ups
- Daily report of the containers on the ramp
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Internship Student
Global Trade
04.2023 - 08.2023
- Analyzed customer feedback and identified areas for improvement.
- Generated reports to track sales activity and performance.
- Worked with Anexo 24 and 22
- Supported client acquisition strategies with pipeline management and lead qualification.
Insurance Agent
GNP
12.2022 - 03.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
Administrative Assistant
Cine Zicatela
05.2017 - 06.2018
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor´s - International Business
Universidad Anahuac Querétaro
Querétaro 05.2001 - Current
Skills
Administrative tasks
Database Management
Recordkeeping
Client Relationships
Microsoft Excel
Conflict Management
Customer Service
Order Processing
Computer Skills
International sales support
English Fluency
Timeline
Customer Experience Support
HUNT MEXICANA (JB HUNT)
09.2023 - 03.2024
Internship Student
Global Trade
04.2023 - 08.2023
Insurance Agent
GNP
12.2022 - 03.2023
Administrative Assistant
Cine Zicatela
05.2017 - 06.2018
Bachelor´s - International Business
Universidad Anahuac Querétaro
05.2001 - Current