Cynthia Castrejon
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
C&C Specialist
ATT
11.2018 - Current
- Follow all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
RTV Clerk
Staples Inc
Stockton CA
06.2001 - 04.2015
- Provided backup support to other departments as needed, demonstrating flexibility and adaptability in supporting overall business needs.
- Streamlined RTV operations through effective coordination with team members and supervisors.
- Prepared comprehensive reports detailing returns activity, trends, and areas for improvement, assisting management in decision-making processes.
- Reduced errors in return transactions by implementing thorough quality checks before submission.
Education
Bachelor - Nursing Assistance
Foot Hill College
San Jose CA05.2004
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Proficient in Software
- Technical communication
- Advanced Communication
- Quality Assessment
- Emergency Response
- Project Planning
- Audit reporting
- Improvement plan knowledge
- Project restructuring
- International mobility management
Languages
English and Spanish
Advanced (C1)
Spanish
Advanced (C1)
Timeline
C&C Specialist
ATT
11.2018 - Current
RTV Clerk
Staples Inc
06.2001 - 04.2015
Bachelor - Nursing Assistance
Foot Hill College