Cynthia Guadalupe Casillas Corral
International Business
Mexicali
Summary
Driven Collections Analyst and Buyer with a proven track record at Honeywell and Flextronics, adept in cash flow forecasting and relationship building. Leveraged strong communication skills and strategic sourcing to reduce procurement costs and minimize bad debt, achieving consistent performance goals. Excelled in team collaboration and credit management, enhancing client relations and operational efficiency. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Collections Specialist bringing almost 2-years of success. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Collections Analyst
Honeywell
10.2022 - Current
- Managed a portfolio of high-risk accounts, reducing potential bad debt writeoffs.
- Improved collections efficiency with timely follow-ups on overdue invoices.
- Collaborated with sales and accounting departments to resolve billing disputes promptly.
- Evaluated credit applications for potential new customers, ensuring responsible risk management decisions were made during account setup processes.
- Conducted regular credit reviews for existing customers, mitigating risk exposure for the company.
- Maintained accurate records of all collection activities, supporting data-driven decision-making processes.
- Enhanced client relationships through professional communication and negotiated settlements in difficult situations.
- Negotiated payment arrangements, ensuring prompt payments from customers.
- Achieved performance goals on consistent basis.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Established relationships with customers to encourage payment of delinquent accounts.
- Stayed up-to-date on industry trends and developments relating to credit control and collections methodologies, incorporating relevant knowledge into daily operations
Buyer
Flextronics
08.2019 - 10.2022
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Forecasted purchasing trends and improved merchandising strategies.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
- Implemented data-driven strategies to optimize purchasing decisions based on historical trends and market fluctuations.
- Enhanced quality control measures by establishing clear criteria for vendor selection and conducting thorough evaluations of potential partners.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Managed and maintained purchase orders and invoices.
- Established relationships with vendors to secure competitive pricing and discounts.
- Evaluated product quality and vendor performance to maintain quality standards.
Education
BBA - International Business Management
Universidad Del Valle De Mexico
Mexicali, Baja California, Mexico 08.2015 - 12.2020
Skills
Active listening abilities
Cash Flow Forecasting
Strong Communication Skills
Account Review
Goals and performance
Relationship Building
Performance Improvements
Collections
Persuasion techniques
Credit and collections
Team Oversight
Teamwork and Collaboration
Languages
Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Hobbies
I like to spend time with my family and friends, also, love to workout and keep a healthy stylife
Timeline
Collections Analyst
Honeywell
10.2022 - Current
Buyer
Flextronics
08.2019 - 10.2022
BBA - International Business Management
Universidad Del Valle De Mexico
08.2015 - 12.2020
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