Cynthia Paola Bruciaga Ayala
Querétaro City, Querétaro,QUE
Summary
Experienced logistics and international trade with over 1.5 years managing end-to-end export and import operations. Proven knowledge in coordinating global shipments, navigating customs regulations, and optimizing supply chain processes to enhance efficiency and reduce costs. In search of development in the logistics area with management of export and import processes, to help ensure the KPIs of delivery times, customer satisfaction to secure customer trust in the company, minimizing risks and optimizing processes.
Overview
2
2
years of professional experience
Work History
Foreign Trade Staff
RPGlobal
Querétaro City, Querétaro, Mexico
05.2024 - 12.2024
- Supported inventory management by organizing supplies and maintaining cleanliness.
- Analysis of Annex 22, 24, and 30
- Registration of companies in promotion programs (IMMEX, PROSEC)
- Training for companies on promotion programs.
- Analysis of the management of promotion and training programs.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
Customer Experience Support
JB HUNT MEXICANA
Querétaro City, Querétaro, Mexico
09.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Customer service. Container tracking and delivery times.
- Scheduling of collections. Generation of product pickup appointments and ensuring delivery to the customer.
- Ramp report. Generation of reports on critical documents for product export.
- Analysis of permits. Research and tracking of necessary documentation for export.
Intern
RPGlobal
Querétaro City, Querétaro, Mexico
04.2023 - 08.2023
- Gloss. Generation of a database of exports related to IMMEX.
- Document analysis. Investigation and tracking of necessary documentation for audits.
- Assisted in developing strategic project plans to enhance operational efficiency.
Insurance Agent
GNP Seguros
Querétaro City, Querétaro, Mexico (Remote)
09.2022 - 01.2023
- Established rapport with clients to assess insurance needs and recommend suitable coverage options.
- Processed policy applications and renewals efficiently, ensuring compliance with regulatory requirements.
- Conducted detailed policy reviews to identify gaps in coverage and potential risks for clients.
- Educated clients on insurance products, enhancing understanding of terms and conditions for informed decisions.
Education
Bachelor in International Business - Business
Universidad Anahuac Queretaro
Querétaro City, Querétaro, Mexico12-2024
Skills
- Strong teamwork
- Customer relations skills
- Customer service expertise
- Scheduling and coordination
- Customer support
- Teamwork and collaboration
- Organizational skills
- Interpersonal communication
- Logistics coordination
- Multitasking
- Problem-solving
- Logistics analysis
- Decision-making
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Foreign Trade Staff
RPGlobal
05.2024 - 12.2024
Customer Experience Support
JB HUNT MEXICANA
09.2023 - 04.2024
Intern
RPGlobal
04.2023 - 08.2023
Insurance Agent
GNP Seguros
09.2022 - 01.2023
Bachelor in International Business - Business
Universidad Anahuac Queretaro