Cynthia Rodriguez Rodriguez
McAllen
Summary
Highly effective, forward-thinking mentor driven to assess individual and group performance to implement improvements, set and reach goals. With background in establishing and nurturing lucrative partnerships. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. . Prepared to bring Top Sales Skills, Training Development developed over 15 year career to a growth-oriented role. .
Overview
14
14
years of professional experience
Work History
Sales Manager
Utility Pros LLC
02.2017 - 12.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Operations Manager
Utility Pros LLC
02.2017 - 12.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Freelance Sales Trainer
B2B Trainers Matthew Hawk
01.2015 - 02.2017
- Increased sales team productivity by developing and implementing comprehensive training programs.
- Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
- Collaborated with sales leaders to align training initiatives with strategic business goals.
- Developed customized training modules to address specific needs of various markets and regions.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
- Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
Microsoft Certified Trainer
Arvato
04.2010 - 03.2015
- Enhanced technical skills of trainees by delivering comprehensive Microsoft Certified courses.
- Developed customized training materials to meet unique client needs and improve overall course effectiveness.
- Evaluated participant progress and provided constructive feedback, contributing to their professional growth.
- Conducted post-training follow-ups with participants, ensuring long-term retention of knowledge acquired during courses.
- Collaborated with the team to develop new training programs, resulting in a more diverse portfolio of offerings for clients.
- Maintained up-to-date knowledge on Microsoft products and certifications, ensuring relevance and accuracy in training delivery.
- Increased client satisfaction through continuous improvement initiatives based on feedback from course evaluations and assessments.
- Established credibility as a subject matter expert by achieving multiple Microsoft Certifications, leading to increased demand for training services.
- Designed engaging presentations incorporating multimedia elements, enhancing learner retention rates and application of concepts learned.
- Provided mentorship to junior trainers, fostering their development into confident and knowledgeable instructors.
- Implemented hands-on exercises allowing learners to practice newly-acquired skills in real-world scenarios effectively.
- Promoted collaboration among participants during group activities encouraging teamwork essential for success in workplace settings.
- Maintained professional certifications by participating in ongoing learning opportunities ensuring delivery of cutting-edge instruction to clients.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Built the Microsoft Training for all products that is still now being used worldwide.
Skills
- Sales Planning
- Training Development
- New Business Development
- Proposal Development
- Account Management
- Client Relationship Management
- Sales Operation
- Performance Management
- Sales Team Training
- Strategic Planning
- Business Planning
- Continuous Improvements
- Bilingual in Spanish
- Sales Process
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Manager
Utility Pros LLC
02.2017 - 12.2023
Operations Manager
Utility Pros LLC
02.2017 - 12.2023
Freelance Sales Trainer
B2B Trainers Matthew Hawk
01.2015 - 02.2017
Microsoft Certified Trainer
Arvato
04.2010 - 03.2015
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