Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Vianey Alvarado Luquin

Customer Service Associate
Bahia De Bandera

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Professional with strong focus on hospitality and customer service, prepared for this role. Experienced in delivering exceptional dining experiences while maintaining high standards. Adept at working collaboratively, flexible with changing needs, and reliable in fast-paced environments. Skilled in communication, multitasking, and problem-solving, with positive and approachable demeanor.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Vidanta
12.2025 - 02.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Investigated and resolved customer inquiries and complaints quickly.

Waitress Trainee

Mariscos El Chino
09.2023 - 12.2023
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

Costa Alegre
02.2020 - 09.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

BACHILLERATO GENERAL DEL INSTITUTO DE COMPETENCIAS EDUCATIVA
Cuernavaca, Morelos, Mexico
06-2022

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Call center experience

Complaint resolution

Customer relations

Problem resolution

Critical thinking

Decision-making

Team collaboration

Timeline

Customer Service Representative

Vidanta
12.2025 - 02.2026

Waitress Trainee

Mariscos El Chino
09.2023 - 12.2023

Cashier

Costa Alegre
02.2020 - 09.2020

High School Diploma -

BACHILLERATO GENERAL DEL INSTITUTO DE COMPETENCIAS EDUCATIVA
Cynthia Vianey Alvarado LuquinCustomer Service Associate