Dafne Cabaruvias
San Ysidro , California
Summary
Excelling in crowd management and incident reporting. Proven ability to enhance customer service and staff training, ensuring operational excellence. Adept at cash handling and maintaining security protocols, consistently fostering a safe and welcoming environment for guests. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Event Security Guard
Allied Universal
San Diego CA
2024.08 - Current
- Provided guidance on crowd control management during events.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
Part-time Assistant Manager
Big 5 Sporting Goods
San Ysidro CA
2023.08 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Loader and Unloader
UPS
Ontario CA
2019.10 - 2020.08
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded and unloaded freight from trucks using forklift equipment.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Verified accuracy of shipping documents against product received.
Cashier
Hasco Wholesale
Ontario CA
2017.04 - 2019.05
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped with purchases and signed customers up for rewards program.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
Receptionist
Fernandez Income Tax
Ontario CA
2017.01 - 2017.04
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Waitress
San Jose bar and grill
Saint Marys GA
2014.09 - 2015.07
- Greeted customers and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
- Performed basic math calculations when computing bills for customers' meals.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Responded to ad hoc cleaning duties at end of shift.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
High School Diploma -
Chaffey High School
Ontario CA2010-06
Skills
- Crowd management
- Security protocol
- Incident reporting
- Customer service
- Product promotions
- Cash handling
- Customer assistance
- Staff training
- Food safety
- Food handling standards
- Appointment scheduling
- Office administration
Certification
- food handling license
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Event Security Guard
Allied Universal
2024.08 - Current
Part-time Assistant Manager
Big 5 Sporting Goods
2023.08 - Current
Loader and Unloader
UPS
2019.10 - 2020.08
Cashier
Hasco Wholesale
2017.04 - 2019.05
Receptionist
Fernandez Income Tax
2017.01 - 2017.04
Waitress
San Jose bar and grill
2014.09 - 2015.07
High School Diploma -
Chaffey High School