Dafne Jasso
Brownsville
Summary
Concerned Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with juveniles from different backgrounds. Talented in developing and implementing core plans to meet individualized needs of children and young adults.
Overview
3
3
years of professional experience
Work History
Southwest Keys Programs
Youth Care Worker
05.2021 - 11.2021
- observe, monitor and supervise children closely and consistently
- maintain a safe and organized area free from potential hazards
- communication skills - active listening, understanding and clarifying instructions, clear verbal communication with children.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter
Mcdonalds
Manager
06.2018 - 05.2021
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville06.2022
High School Diploma -
Gladys Porter High School
Brownsville05.2020
Skills
- Creative problem solving
- Emotional Support
- Excellent Communication
- HIPAA Regulations
- Conflict and Complaint Resolution
- Transaction and Cash Handling
- Team Player
- Problem Anticipation and Resolution
- Resource Coordination
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Southwest Keys Programs
Youth Care Worker
05.2021 - 11.2021
Mcdonalds
Manager
06.2018 - 05.2021
Associate of Arts - Criminal Justice
Texas Southmost College
High School Diploma -
Gladys Porter High School
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