Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dafniz Mancilla Borras

Naucalpan, México

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Foundever Inc.
02.2025 - Current
  • Streamlined operational processes to enhance efficiency and improve service delivery.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Coordinated daily activities to ensure alignment with organizational goals and standards.
  • Assisted in training staff on company policies and operational procedures for consistency.
  • Monitored performance metrics to identify areas for improvement and support decision-making.
  • Interacted well with customers to build connections and nurture relationships.

Team Leader

Foundever Inc.
05.2020 - 02.2025
  • Led team of 15 in achieving operational goals and enhancing service delivery.
  • Developed training programs to improve team performance and customer satisfaction metrics.
  • Streamlined communication processes, resulting in improved collaboration across departments.


Customer Service Representative

Foundeve Inc. (formerly Sykes)
07.2019 - 05.2020
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Developed and maintained comprehensive knowledge of products and services to assist clients effectively.
  • Trained new staff on customer service protocols and company policies, fostering a collaborative environment.
  • Implemented process improvements that streamlined service delivery and reduced response times.

Education

Associate of Arts - Culinary Arts

Lakeland College
Illinois
06-2016

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Employee relations and conflict resolution
  • Customer relationship management (CRM)
  • Invoice processing
  • Solutions development

Certification

Six Sigma White Belt

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Operations Manager

Foundever Inc.
02.2025 - Current

Team Leader

Foundever Inc.
05.2020 - 02.2025

Customer Service Representative

Foundeve Inc. (formerly Sykes)
07.2019 - 05.2020

Associate of Arts - Culinary Arts

Lakeland College

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Dafniz Mancilla Borras