Daisy Orozco
Richland, WA
Summary
Have been a stay at home mom for the past 3 years, ready to get back to the work field! I have an administrative background with over 5 years of experience. Proficient with all computer softwares, managing calendars and legal work. Fluent in Spanish!
Overview
4
4
years of professional experience
Work History
Legal Secretary
Morfin Law Firm
Kennewick, WA
09.2020 - 06.2022
- Answered all incoming office calls.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Scheduled client consultations and managed calendar.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
Legal Assistant
Preszler & Bunch Law Firm
Kennewick, WA
03.2019 - 09.2020
- Coordinated travel arrangements for attorneys attending out-of-town conferences or depositions.
- Greeted clients upon arrival at office and provided assistance as needed.
- Answered phones promptly while providing courteous customer service.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Updated databases with new information received from attorneys or clients.
Call Center Representative
Quiroga Law Firm
Kennewick, WA
10.2018 - 02.2019
- Offered additional products or services to enhance customer experience.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained detailed records of customer interactions and transactions for future reference.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained accurate records of customer interactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
High School Diploma -
Columbia Basin College
Pasco, WA 05-2016
Skills
- Drafting legal documents
- Exceptional communication skills
- Schedule Maintenance
- Billing specialist
- Word Processing
- MS Office proficient
- Administrative Support
- Client Communication
- Schedule Management
- Can speak, read and write fluent Spanish
Languages
Spanish
Advanced
C1
English
Advanced
C1
Timeline
Legal Secretary
Morfin Law Firm
09.2020 - 06.2022
Legal Assistant
Preszler & Bunch Law Firm
03.2019 - 09.2020
Call Center Representative
Quiroga Law Firm
10.2018 - 02.2019
High School Diploma -
Columbia Basin College