Daisy Ureno
Human Resources Professional
Irvine, CA
Summary
Dynamic, committed, and strategic Human Resources professional with over eight years of progressive experience in People Operations, Administration, Organizational Development, and Leadership Coaching. Expert in working in demanding environments while identifying opportunities for improvement and analyzing issues to find successful solutions. Highly organized and detail oriented, dependable collaborator with a proven ability to prioritize, committed to confidentiality, and able to establish and cultivate trusted professional relationships with clients and colleagues. Ready to use and develop my skills in Human Resources.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Head Coach
Bonfire Women, Inc.
Remote
02.2024 - 02.2025
- Successfully coached 600+ women leaders through Bonfire’s women leadership program in the first 12 months
- Managed multiple overlapping cohorts of 100+ women at once as they completed their five-month leadership training program leading to a 95% completion rate
- Fully responsible for designing and leading biweekly small group discussion of about 10 women each
- Facilitated biweekly live trainings to 100+ women at a time to present the appropriate content and frameworks
- Conducted biweekly live office hour sessions to answer multiple questions from participants and provide coaching to clarify content and program frameworks
- Design & implement a successful program curriculum for participant’s learning success
- Serve as main point of contact for all inquiries, coaching and advising, to ensure a positive experience for participants and clients
- Design and conduct participant, small groups leader, and manager orientations to launch every cohort that exceeded expectations in setting everyone up for the first day of the program
- Created and ensured an exceptionally safe space and meaningful relationships for women to learn, share and grow as individuals and professionals
- Apply coaching strategies and techniques to assure guaranteed company and participant results
- Establish rapport quickly and efficiently with all participants, clients and key stakeholders
- Ensured compliance and provided guidance to participants to complete the requirements for certification
- Increased overall participant satisfaction by using educational theories and activities
- Mentored participants to foster sense of confidence during their skill-building.
Talent Acquisition & Business Operations Manager
Emtrain
Remote
11.2021 - 01.2024
- Started as a contractor for three months; hired as permanent employee within two months (02/22)
- Recruited and hired 20 new hires in the first six months of employment in a start-up environment
- Fully replaced outsourced talent hiring agency and became responsible for the complete recruiting process including creating and establishing a new talent acquisition strategy encompassing market analysis, sourcing, candidate identification, coordinating & conducting interviews, new hire onboarding, and the complete candidate experience
- Established a successful new onboarding process in the first three months of employment to ensure complete candidate and management satisfaction that aided in establishing a 0% turnover rate
- Coached and trained HR interns in the Business Operations department to aid in their professional development
- Translated and facilitated a large company workshop fully in Spanish for an important client in Mexico receiving the highest feedback scores from attendees in follow-up surveys (9s & 10s)
- Organized, led, and spoke at the first annual successful Intern Day in 2022 for company’s summer interns
- Designed and created a brand-new intranet space to serve as a trusted library of resources for all employees to find answers to daily questions relating to employee benefits, company policies & procedures, perks & programs, and more
- Led & managed benefits administration & employee relations for employees after an organizational restructure
- Successfully coached management on conflict resolution, people strategies, and termination of employment pr
- Served diverse individuals and groups as coach & advisor who experienced high stress situations during company restructure
- Verified insurance benefits, obtaining demographic, insurance and financial data to complete registration
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Trained new hires, providing information, and insight into corporate policies and procedures.
Human Resources & Administration, Assistant
North American Science Associates (NAMSA)
Irvine
06.2019 - 07.2021
- Successfully served as the primary point of contact for all 120 employees in our site for all HR and Administration related matters
- Fully responsible for the onboarding process and new hire experience by coordinating orientation sessions and completing necessary paperwork, maintaining direct communication with new hires, conducting orientation and trainings, establishing onboarding schedules with management, processing of new hire paperwork, and coaching management on onboarding efforts
- Back-up to the Human Resources Business with day-to-day tasks as well as with intricate projects aimed at employee retention, training and development
- Responsible for the complete leave of absence process, employee benefits, employment laws and types of leaves in California and numerous other states
- Conducted all exit interviews and offboarding process
- Co-leader and co-founder of the Employee Engagement Advisory Committee established to address employee engagement, job satisfaction, people development, and retention efforts
- Managed and developed site-wide communication for HR Business Partner & Site Director
- Managed up to 20 incoming calls per day resolving issues and assisting with time sensitive matters
- Administrative partner to site Director handling employee issues and managing multiple company calendars, 100+ emails in multiple inboxes, coordinated executive and site wide meetings, finalized expense reports, conducted monthly financial allocation, organized travel and supporting all site-wide efforts as needed
- Used Workday as main HRIS and was responsible for the implementation and training of employees in Workday when it was acquired
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Assisted the Human Resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Business Owner
Time To Connect Network
Irvine
10.2018 - 08.2019
- Managed the complete start-up process including registration of DBA and LLC
- Conducted sales and outreach to appropriate communities during start-up process
- Educated 50+ customers on company services to while providing stellar customer service to every customer
- Managed company email accounts and meetings as necessary
- Responsible for bookkeeping, reconciling accounts on a monthly basis, billing, and collecting payments
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
Human Resources Specialist
Stanford Healthcare ValleyCare
Pleasanton, CA
10.2017 - 08.2018
- Assisted 1200 hospital employees over the phone and on a walk-in-basis
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Fully responsible for new hire process including scheduling of appointments, completing new hire paperwork, entering new hires into HRIS, and new hire orientation for 35 new employees every month
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Responsible for completing I9s, W4’s, employment verifications, background checks, and terminations
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Main point of contact for generating, printing, and tracking new badges for employees and contractors
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed the employee referral program from start to finish working closely with payroll to ensure correct and timely payout
- Directly supported Head of HR hospital Directors at all levels in day-to-day tasks and scheduled audits
Education
Masters of Arts - Organizational Leadership
Concordia University of Irvine
Irvine, CA 02.2020 - 11.2021
Bachelors of Science - Human Services
Cal State Fullerton
Fullerton, CA 01.2015 - 05.2017
Associate of Science - Psychology
Saddleback Community College
Mission Viejo, CA 08.2012 - 05.2015
Skills
Thoroughness in Task Completion
Expert in People Operations
Proficient in Various HRIS
Workforce Development
Employee Engagement & Retention
Benefits Management
Promoting Positive Company Culture
Recruitment Expertise
Specialist in Onboarding & Offboarding
Management of Leaves of Absence
Employee Relations
Recruitment Expertise
Specialist in Onboarding & Offboarding
Management of Leaves of Absence
Employee Relations
Team bonding
Community engagement
Motivational leadership style
Additional Experience
Phoenix House – Human Resources Intern – 2016
Food on Foot – Chair, Advisory Board – 2017 – 2019
Help In Action – Co-Founder & Director 2019 – Present
Timeline
Head Coach
Bonfire Women, Inc.
02.2024 - 02.2025
Talent Acquisition & Business Operations Manager
Emtrain
11.2021 - 01.2024
Masters of Arts - Organizational Leadership
Concordia University of Irvine
02.2020 - 11.2021
Human Resources & Administration, Assistant
North American Science Associates (NAMSA)
06.2019 - 07.2021
Business Owner
Time To Connect Network
10.2018 - 08.2019
Human Resources Specialist
Stanford Healthcare ValleyCare
10.2017 - 08.2018
Bachelors of Science - Human Services
Cal State Fullerton
01.2015 - 05.2017
Associate of Science - Psychology
Saddleback Community College
08.2012 - 05.2015