Daisy Rubi Carpinteyro
____________________
Miami Beach
Summary
Dedicated and detail-oriented professional with experience in technical support, administrative operations, and customer service across the technology, healthcare, and retail industries. Skilled in troubleshooting and diagnosing device issues, managing high volumes of customer interactions, and efficiently handling paperwork and insurance verifications. Adept at problem-solving, multitasking, and providing personalized solutions to meet customer and client needs. Proven ability to streamline processes, maintain accuracy under pressure, and deliver exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Server
Mcmahon’s Public House
03.2026 - 05.2026
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Specialist
Apple Inc.
11.2021 - 03.2026
- Educated customers on device functionality, software optimization, and troubleshooting best practices to enhance user experience.
- Matched customers with ideal Apple products by assessing their lifestyle needs and recommending tailored hardware and software solutions.
- Maintained up-to-date knowledge of Apple's ecosystem, including iOS, macOS, and iCloud services, to provide accurate and effective support.
- Utilized probing techniques to uncover hidden technical issues, often resolving problems on the spot without the need for further escalation.
- Consistently maintained a customer satisfaction rating above 85% by delivering effective technical support, clear communication, and personalized solutions.
Lead Cashier
Yes Supermarket
02.2020 - 03.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted in promoting the business through social media marketing, creating engaging content to increase brand awareness and attract new customers.
Medical Receptionist
Dr. Stein Orthopedics
01.2018 - 08.2020
- Coordinated with insurance providers to obtain prior authorizations for treatments and procedures, advocating for patient coverage.
- Managed a high volume of incoming calls, scheduling appointments, answering inquiries, and directing patients to the appropriate departments.
- Managed high volumes of patient patients, paperwork, maintaining accuracy and confidentiality in a fast-paced environment.
Cashier
Moisha's Discount Supermarket
12.2017 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Sociology
Hunter College
New York, NYSkills
Multitasking and organization
Client relations
Team collaboration
Foreign language proficiency
Consultative selling- Customer Service & Conflict Resolution
- Apple Ecosystem (iOS, macOS, iCloud)
- Cross-Team Collaboration
Certification
Legal Office Administration
Timeline
Server
Mcmahon’s Public House
03.2026 - 05.2026
Sales Specialist
Apple Inc.
11.2021 - 03.2026
Lead Cashier
Yes Supermarket
02.2020 - 03.2021
Medical Receptionist
Dr. Stein Orthopedics
01.2018 - 08.2020
Cashier
Moisha's Discount Supermarket
12.2017 - 01.2020
Associate of Science - Sociology
Hunter College