Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DALIA ESPERANZA DELGADO GOMEZ

DALIA ESPERANZA DELGADO GOMEZ

Ixtapan De La Sal, México

Summary

Dynamic customer service professional with a proven track record at TTEC, excelling in resolving client issues and enhancing satisfaction. Skilled in effective communication and adept at managing high-pressure situations. Recognized for fostering positive relationships and delivering exceptional service, ensuring memorable experiences for all clients.

Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.

Overview

4
4
years of professional experience

Work History

COSTUMER SERVICE

TTEC
07.2025 - Current
  • Managed business customer service, responding to requests and concerns promptly.
  • Provided exceptional customer service, resolving client issues efficiently and effectively.
  • Assisted stock workers and customer service agents throughout shifts.
  • Provided exceptional customer service by resolving claims quickly and efficiently.
  • Delivered exceptional customer service, addressing client inquiries promptly and professionally.

Usher

CIRQUE DU SOLEI, KOOZA
12.2024 - 01.2025
  • Greeted and directed audience members to their seats, ensuring optimal seating arrangements.
  • Monitored audience behavior to maintain a safe and enjoyable environment during performances.
  • Provided assistance with ticket scanning and entry procedures to streamline guest flow.
  • Collaborated with team members to resolve guest inquiries and enhance overall experience.
  • Assisted in emergency response procedures, prioritizing guest safety in high-pressure situations.

FOH LEAD

Pitfire Artisan Pizza
12.2023 - 08.2024
  • Supervised front of house operations, ensuring adherence to service standards and customer satisfaction.
  • Trained staff on menu offerings and efficient service techniques to enhance guest experiences.
  • Managed daily cash handling, maintaining accuracy in financial transactions and reporting.
  • Collaborated with kitchen team to coordinate timely food delivery during peak hours.
  • Resolved customer inquiries and concerns promptly, fostering positive relationships with patrons.
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
  • Coordinated private event logistics including catering setup, customization requests from clients and maintaining guest relations leading to successful and memorable events.

Prep Cook

Compass Group USA
02.2022 - 01.2023
  • Prepared ingredients by washing, chopping, and measuring for daily menu items.
  • Supported different areas of the line kitchen. flexibility to work a a team and aid other stations.
  • Assisted in maintaining cleanliness of kitchen equipment and work areas.
  • Supported team members by organizing supplies and ensuring timely food prep.
  • Followed food safety guidelines to maintain high hygiene standards during preparation and afterwards as well.

Education

High School Diploma -

ITUM
Villa Guerrero, México, Mexico
08-2021

Skills

  • Excelling customer service
  • Customer service understanding
  • Customer service expert
  • Customer service and communication skills

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

COSTUMER SERVICE

TTEC
07.2025 - Current

Usher

CIRQUE DU SOLEI, KOOZA
12.2024 - 01.2025

FOH LEAD

Pitfire Artisan Pizza
12.2023 - 08.2024

Prep Cook

Compass Group USA
02.2022 - 01.2023

High School Diploma -

ITUM

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DALIA ESPERANZA DELGADO GOMEZ