Dalia Guadalupe Rolón Martínez

- Purchase order review and authorization.

• -Tracking of industrial packaging; direct customer and supplier support
• - Attend to direct client needs
• - Kept track of all purchase documentation.
• - Reduced lead times by working closely with suppliers and transportation partners to ensure supply chain visibility.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
• Accepted and processed supply requests from staff, and placed orders per procedures

- Capture and archive of credit records

- Worked effectively in fast-paced environments.

- Managed inventory levels to minimize stockouts while reducing overhead costs.

- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

- Maintained a clean, safe, and organized store environment to enhance the customer experience.

- Adaptable and proficient in learning new concepts quickly and efficiently.

- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

- Evaluated employee performance and conveyed constructive feedback to improve skills.

- Basic training of re-entry personnel.

- Customer service, personal, and telephone

- Troubleshooting

- CFDI invoicing

- Money management and use of bank terminals

- Sales realization

- Execution of nightly audits

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Handled sensitive information with discretion while maintaining strict confidentiality standards.

- Answered central telephone system and directed calls accordingly.

- Kept reception area clean and neat to give visitors positive first impression.

- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

• - Offered advice and assistance to customers, paying attention to special needs or wants.
• - Customer service via telephone
• - Online technical support for money transfers
• - Met customer call guidelines for service levels, handle time and productivity.
• - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.