Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalia Ivon Zamora Cortez

Summary

Dynamic and results-driven professional with a proven track record at 21st Century Healthcare. Adept at problem-solving and fostering teamwork, I implemented process improvements that enhanced operational efficiency. Known for my attention to detail and adaptability, I thrive in fast-paced environments while delivering high-quality outcomes.

Overview

14
14
years of professional experience

Work History

Lead

21st Century Healthcare
Tempe Az
06.2024 - 09.2025
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Lead Operator

Forever
Phoenix Az
05.2023 - 05.2024
  • Operated and monitored production equipment to ensure efficient workflow and output quality.
  • Trained and mentored new operators on safety protocols and operational procedures.
  • Conducted regular inspections of machinery to identify maintenance needs and minimize downtime.
  • Implemented process improvements that enhanced operational efficiency and reduced waste.
  • Maintained accurate production records and reports for compliance and performance analysis.
  • Completed various testing procedures for optimum work performance.
  • Supported management decision-making by compiling operational and production data into daily logs.

Production Supervisor

Bola Wrap
Tempe Az
10.2021 - 06.2022
  • Supervised daily production activities, ensuring adherence to safety protocols and quality standards.
  • Trained new team members on operational procedures and equipment usage.
  • Monitored production metrics, identifying areas for process improvement and efficiency gains.
  • Coordinated workflow between departments to optimize resource allocation and minimize downtime.
  • Conducted regular inspections of machinery, facilitating timely maintenance to prevent disruptions.
  • Resolved issues quickly to maintain productivity goals.

Lead Technician

Covalence
Chandler Az
10.2019 - 08.2021
  • Supervised daily operations for technical team, ensuring efficient workflow and high-quality service delivery.
  • Trained new technicians on equipment handling, safety protocols, and best practices in operational procedures.
  • Diagnosed and resolved complex technical issues, enhancing system performance and minimizing downtime.
  • Collaborated with cross-functional teams to implement process improvements that increased overall efficiency.
  • Conducted regular maintenance checks on equipment, maintaining optimal functionality and compliance with safety standards.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

QA Lead

Keter
Mesa Az
05.2018 - 09.2019

Upgraded quality control methods to ensure superior standards.used web-based QC system to record inspection, safety rules,inspection parts from producction area

QA Lead

Pima Plastic
Tempe Az
02.2018 - 05.2018
  • Standardized bug reporting methods for better communication between QA and development teams.
  • Implemented automation tools, increasing testing accuracy and reducing manual effort.
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
  • Reduced defect leakage by effectively conducting regression testing after each release cycle.

Lead

Azp & Associates
Chandler Az
07.2011 - 10.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Diploma -

High School
México

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Active listening

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Lead

21st Century Healthcare
06.2024 - 09.2025

Lead Operator

Forever
05.2023 - 05.2024

Production Supervisor

Bola Wrap
10.2021 - 06.2022

Lead Technician

Covalence
10.2019 - 08.2021

QA Lead

Keter
05.2018 - 09.2019

QA Lead

Pima Plastic
02.2018 - 05.2018

Lead

Azp & Associates
07.2011 - 10.2017

Diploma -

High School
Dalia Ivon Zamora Cortez