Dalia Tais Herrera Flores
Customer Service
Guadalupe
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
9
9
years of professional experience
1
1
Language
Work History
Call Center Representative
Afni
Monterrey, Nuevo Leon
09.2024 - Current
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Call Center Representative
Conduent Call Center
11.2023 - 08.2024
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Call Center Representative
Majorel
05.2021 - 11.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Representative
Sutherland Global Services
01.2020 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Technical Support Representative
Sitel
09.2018 - 02.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Salesperson
Virgin Mobile
03.2016 - 03.2017
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma -
Preparatoria 22
Guadalupe, Nuevo León, Mexico 05.2001 -
Skills
Customer service
Call control
Data entry
Technical support
Call center customer service
Building rapport
Timeline
Call Center Representative
Afni
09.2024 - Current
Call Center Representative
Conduent Call Center
11.2023 - 08.2024
Call Center Representative
Majorel
05.2021 - 11.2023
Sales Representative
Sutherland Global Services
01.2020 - 03.2021
Technical Support Representative
Sitel
09.2018 - 02.2020
Salesperson
Virgin Mobile
03.2016 - 03.2017
High School Diploma -
Preparatoria 22
05.2001 -
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