Damian Huerta
Tehuacán, Puebla
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials.
Dynamic trainer with several years of comprehensive experience teaching knowledge and skills to organization's staff members. Versed in preparing educational materials, conducting seminars and workshops and managing training budgets. Patient and cooperative professional familiar with successful teaching methodologies.
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
6
6
years of professional experience
Work History
Bilingual Trainer
Teleperformance
Puebla
05.2021 - Current
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Documented all training activities including attendance records, feedback forms, surveys.
- Assisted with developing online learning modules for remote learners.
- Maintained up-to-date knowledge of industry trends and best practices.
- Recommended changes or improvements in existing training processes as needed.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided feedback on employee performance based on observed results during training sessions.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
Au Pair
Cultural care au pair
Puebla
01.2020 - 02.2021
- Provided support for special needs children if required following an individual plan created by medical professionals.
- Participated in family events such as birthday parties or holidays celebrations.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Helped children develop social skills through positive reinforcement of behavior.
- Encouraged healthy habits like brushing teeth before bedtime.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
- Engaged with the children during leisure time by playing board games or reading books together.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
- Organized playdates and activities for the children, ensuring their safety at all times.
- Provided emotional support to children during difficult situations or transitions.
- Provided transportation to school, extracurricular activities, and other appointments.
- Researched new ideas for outdoor activities which could be used during free time with the kids.
- Adhered to specific instructions from parents regarding discipline techniques.
- Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
Customer Service Representative
Alorica
Puebla
08.2018 - 05.2019
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Education
BBA - Business Administration And Management
UNID
Tehuacán, Puebla12-2018
Skills
- Lesson Planning
- Classroom oversight
- Course Development
- Materials Preparation
- Program Management
- Online Instruction
- Student Engagement
- Brand building and awareness
- Group and individual instruction
- Planning and coordination
- New Hire Training
- Interpersonal Communication
- Subject matter expertise
- Training initiatives
- Computer technology
- Payment Collection
- Training Needs Analysis
- Student rapport
- Public Speaking
- Customer Needs Assessment
- Product Sales
- Sales Development
- Retail loss prevention
- Upselling
- Client Account Management
- Excellent communication skills
- Positive and professional
- Service-oriented
- Problem-solving skills
- Negotiation Tactics
- Conflict Resolution
- Multi-tasking strength
- Sales Training
- Time Management
- Relationship Building
- Building rapport
- Written and oral communication skills
- Reading comprehension skills
- Sales expertise
- Listening Skills
- Customer Service
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Bilingual Trainer
Teleperformance
05.2021 - Current
Au Pair
Cultural care au pair
01.2020 - 02.2021
Customer Service Representative
Alorica
08.2018 - 05.2019
BBA - Business Administration And Management
UNID