Dana Francois
Querétaro
Summary
Motivated customer service professional with a strong commitment to maintaining customer satisfaction and supporting company success. Quick learner with a positive attitude and proven ability to work effectively in a team environment.
Overview
12
12
years of professional experience
Work History
Shipping Representative
Mercado libre
Querétaro
11.2025 - 01.2026
- Handled loading and unloading of merchandise
- Sorted and classified packages to ensure accurate shipments
- Supported dispatch and shipping operations
- Maintained organization and flow in the buffer area
- Container auditing and inspection.
Customer Service Representative
UNIBANK
02.2016 - 12.2020
- Assisted clients with opening new accounts and resolving online banking issues.
- Promoted financial products and provided high-quality service.
Receptionist
Panamera Construction
04.2014 - 08.2014
- Answered calls, scheduled appointments, and managed data entry and documentation.
Education
Accounting -
Université de Port-au-Prince
High School Diploma -
Lycée National de Pétion-Ville
Skills
- Strong communication skills
- Problem-solving skills
- Reliable team player
- Accountable team player
- Fast learner
- Attention to detail
- Multilingual
Volunteer Experience
Volunteer Interpreter, 08/01/25, Present, Provide interpretation between Haitian Creole and English to assist refugees and immigrants in accessing essential services., Facilitate clear and accurate communication in medical and community support settings.
Languages
- Haitian Creole, Native
- French, Fluent
- Spanish, Beginner
Timeline
Shipping Representative
Mercado libre
11.2025 - 01.2026
Customer Service Representative
UNIBANK
02.2016 - 12.2020
Receptionist
Panamera Construction
04.2014 - 08.2014
Accounting -
Université de Port-au-Prince
High School Diploma -
Lycée National de Pétion-Ville