Dania Lucero Gonzalez Muro

• Resolved customer complaints with empathy
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for services, and company information.

• Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
• Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

• Customer service

Helped guests with making reservations, sending and receiving packages, making payments, Booking airline tickets, helping guests with issues in and out of the hotel

• Checking in guests to the hotel making sure their information is correct in the system and making sure that they have everything that they need
• Checking out guests
• Cashier receiving payments, checking that the money i have in the system is the same i have in the cashier, refund of money, making sure that everyone charged the rooms correctly,
• Receiving outbound calls from guests and helping them with their reservations.

• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
• Performed preliminary, in progress, hidden damage and final product inspections.
• Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
• Updated quality control records and reports.

• Outbound calls to clients to talk about their Medicaid and Medicare benefits.
• Transferring calls when the client qualified.