DANIEL
CUSTOMER SERVICE REPRESENTATIVE
TLAXCALA
Summary
I am a bilingual Customer Service Representative who can work effectively across most digital platforms while offering the best customer satisfaction and experience. At TELVISTA, I consistently exceeded performance metrics and contributed to sales growth by adeptly up selling products. I'm currently studying a bachelor´s degree in design and visual communication, I´ve got plenty of experience with active listening, technical abilities, and high performance having worked with the top call centers in Mexico TTEC, TELEPERFORMANCE and TELVISTA. I'm looking for a great new work from home role also I´ve got experience with front-end web development and I´ve worked with languages such as HTML, CSS, BOOTSTRAP, JAVASCRIPT, RESPONSIVE WEB DESIGN, AND SHOPIFY´s LIQUID PROGRAMMING LANGUAGE.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
TELVISTA
01.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
05.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
TTEC
07.2015 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Design And Visual Communications
Universidad Nacional Autónoma De México
Mexico City, Mexico 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
HTML
CSS
Javascript
Responsive design
Website Updating
Front-End Skills: HTML, CSS
Front-End Programming: HTML5, CSS3, AJAX
Languages
English
Advanced (C1)
English
C1
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TELVISTA
01.2024 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
05.2022 - 09.2023
Customer Service Representative
TTEC
07.2015 - 01.2016
No Degree - Design And Visual Communications
Universidad Nacional Autónoma De México
05.2001 -